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New router and new account. Connected and no internet

BigBart100
Settling in

a month ago

Hi

Just have new account and I set up ne router . Connected but no internet on any of my devices.

What is the problem?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

a month ago

May be waiting on "activation" - so call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Paul_DN
Forum Team
Forum Team

4 weeks ago

Hi BigBart100,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, were you able to activate the Router by calling the number given by jbrennand?

Regards

Paul.

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