New Hub 4

[daznflo]

Hi.

In short our hub 4 failed on Sunday. Customer services tested and confirmed and said they'd now order a new one which should be delivered within 4 days. I know it's only Tuesday when I posted this but I've not received any confirmation that any equipment ordered has been placed against my account. Normally any orders and engineers visits etc show up in the account. Is this normal or has our hub actually not been ordered...TIA

[Matthew_ML]

Hey daznflo, thank you for reaching out and I am sorry to hear this.

I've checked out end and I can see you've spoke to the team since this post, did they manage to help at all?

[daznflo]

Hi.

A technician visited yesterday for a different reason. I was told he would also bring a replacement hub with him by customer services. when he got here he knew nothing about it. Fortunately he had one on his van and agreed to replace our faulty one while he was here.

[Kath_F]

Hi daznflo, 

Thanks for coming back and updating us on things. We're happy to hear the engineer was able to replace the hub for you. 

How have things been since the new hub was installed? 

Keep us posted and let us know how you get on. 

Thanks, 

[daznflo]

Hi.

The replacement hub 4 is working well thank you.

Unfortunately the original problem with the TV 360 in the TV 360 forum has not been solved.

[Daniel_Et]

Hi @daznflo, thank you for your response. We're sorry to hear this.

What was the outcome of the engineer visit you referred to?

Regards,
Daniel