Had it up to the brim and more with Virgin Media's horrifying customer service as of late. My apartment has a direct copper line to the exchange which prevents us from getting standard green-box fibre broadband, however every other house on this street on my side of the road and opposite side of the road gets full Gig Fibre with Virgin, Openreach etc. A lot of these properties are fed via overhead lines that go directly through the wall into other flats in the area due to there being a lot of townhouses, so I rang up Virgin expecting to be able to enquire about the same treatment for my property. BOY, was I wrong! After waiting for half a lifetime on hold, I was greeted with someone who, halfway through hearing my explanation and request, just hung up on me. This process was repeated twice more, on the 3rd time I was transferred through to the 'Installations team', which was a bold faced lie as I had just been transferred to a random customer support rep with no knowledge whatsoever. I have tried again on different days and been met with the same, god-awful quality of service.
I frankly wish I had any other opportunity to get reliable broadband so as not to deal with this farcical affair, however due to the aforementioned direct line, this method of getting broadband was my only option (5G is no longer feasible, which was tiding me over for a while, I am now stuck with a copper line that gets 10mbps down on a good day).
Wholly unimpressed.
[MOD EDIT: Subject title changed for clarity]
