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My broadband down for 4 days engineer been out says it will be fixed two days ago still no broadband and

Kelmondo1234567
On our wavelength

My broadband down for 4 days engineer came out 2 days ago says cables be being done outside will be fixed in couple hours two days later still no broadband and cant talk to anyone at virgin 

so 4 days no broadband and no one to help 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Is anything being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level - but if its your issue alone it wont be reported there.

If not call it in as fault and start a compensation claim...

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

 

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Ayisha_B
Forum Team
Forum Team

Hi @Kelmondo1234567 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry for the issues with your broadband.

I see you have spoken to our team and a visit has been booked for some outside cabling work. 

Let us know how it goes so we can offer further support if needed.

Ayisha_B
Forum Team

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