on 04-10-2024 17:09
So my router is currently in my living room downstairs but I want it inside my room and my room does have the same wire in my wall but when i plug it in it doesnt connect to the internet so can virgin send a technician to fix or attach whatever needs to be connected so my router supplys internet in my room and is it free
on 07-10-2024 18:02
Hi skzlx,
Thank you for reaching out to us in our community and welcome, we can arrange a relocation of your Router, this is classed as a call out and is a one off £25 charge which goes on the following bill.
Regards
Paul.