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Lotto app blocked on iOS

Vickyx26
On our wavelength

After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). 
I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily without issue. Please can anyone advise. I’m useless with tech so layman’s terms would be great! 
(The message says my network provider is blocking the use of the app but I don’t get why Virgin would suddenly block this?)

IMG_1755.png

3 REPLIES 3

Client62
Legend

Does the block also affect the website : https://www.national-lottery.co.uk/

Ayisha_B
Forum Team
Forum Team

Hi @Vickyx26 👋

Welcome back to our Community Forums and thanks for your post.

Have you checked your WebSafe settings are turned off?

We have more info 👉 here that may help.

Let us know if you still need further assistance.

Ayisha_B
Forum Team

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BillBudd
Superfast

On your iPhone, have you got Private Relay switched on.  If so, disable it.

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.