2 weeks ago
I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it !!!
2 weeks ago
Which website?
From a desktop or laptop device consider running the following command where example.com is replaced with the website domain:
nslookup example.com
Repeat the process with the following:
nslookup example.com 9.9.9.9
Do the Address values returned by the nslookup command match?
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
2 weeks ago
Which websites ?
What is the error ?
2 weeks ago
Hey uksweet, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Please can you confirm what website this is ?
Also the advice above help at all?
Matt - Forum Team
New around here?
2 weeks ago
Hi,I have been using Virgin Media's network for more than a year, including wifi and direct connection, I have not changed the computer and mobile phone ,This situation occurred more than ten days ago, most of the China websites cannot be connected, and the apps related to China on my computer and mobile phone cannot be connected. But when I use the mobile network instead, all the devices can connect, so I think the Virgin Media network is the problem, Because most China websites cannot be connected,My guidance operations based on technical support are invalid.
2 weeks ago
Hey uksweet, thank you for reaching out and I am sorry to hear this.
Are you using a VPN, this could be blocking the websites?
Another thing is that the websites could of now been blocked, what are the websites?
Matt - Forum Team
New around here?
2 weeks ago
I have never used VPN, and it is impossible for most China websites to been blocked,
for example:
2 weeks ago
Our VM Connection is a Hub 3 in Router mode. Virus Safe is Disabled & Child Safe is Disabled.
https://ww.xitek.com/ ( works )
https://www.boc.cn/ ( works )
https://favor.fund.eastmoney.com/ ( works )
https://bbs.badmintoncn.com ( works )