2 weeks ago - last edited 2 weeks ago
I am reporting a complete loss of broadband service at BS48 since 11:15 on 2024/10/19. Checked hub, checked all connections, nothing moved or changed. Sudden loss of internet connection while enjoying a movie. And it's no longer as easy to report a loss of service. Calling a helpline and having to stay on the line for hours to report loss of service is unacceptable.
2 weeks ago
Try the automated service status number 0800 561 0061 to check for any faults in your area.
2 weeks ago
Hi there @tsong
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry that you have faced this issue with your service, I have checked on our side and cannot see that an outage is currently reported. Can I ask how things are looking since your last post?