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Loss of service

tsong
Joining in

I am reporting a complete loss of broadband service at BS48 since 11:15 on 2024/10/19. Checked hub, checked all connections, nothing moved or changed. Sudden loss of internet connection while enjoying a movie. And it's no longer as easy to report a loss of service. Calling a helpline and having to stay on the line for hours to report loss of service is unacceptable.

2 REPLIES 2

goslow
Alessandro Volta

Try the automated service status number 0800 561 0061 to check for any faults in your area.

Ashleigh_C
Forum Team
Forum Team

Hi there @tsong 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your service, I have checked on our side and cannot see that an outage is currently reported. Can I ask how things are looking since your last post?