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Loss of Wi-Fi and poor signal

RS1906
Tuning in

on ‎01-02-2024 22:50

Constantly losing Wi-Fi, when I do have it signal is weak. Have rebooted router numerous times issue  still present.

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10 REPLIES 10

RS1906
Tuning in

on ‎02-02-2024 15:13

Wi-Fi signal weak also drops out completely.

rebooted the router number times still no difference 

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RS1906
Tuning in
In response to RS1906

on ‎02-02-2024 17:42

These links are no help to me 

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jpeg1
Alessandro Volta

on ‎02-02-2024 21:58

Is this only WiFi, or ethernet connections as well? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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RS1906
Tuning in
In response to jpeg1

on ‎02-02-2024 23:36

Wi-Fi only 

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Cardiffman282
Problem sorter
In response to RS1906

on ‎03-02-2024 07:54

How did you resolve the issue in November? https://community.virginmedia.com/t5/Forum-Archive/Constantly-loosing-Wi-Fi/td-p/5188027

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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RS1906
Tuning in
In response to Cardiffman282

on ‎03-02-2024 10:22

Engineer had to come out

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RS1906
Tuning in
In response to RS1906

on ‎09-02-2024 05:40

Issue still persists, no help given to resolve this fault 

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Alex_RM
Forum Team
Forum Team
In response to RS1906

on ‎12-02-2024 14:26

HI RS1906,

Sorry to hear you're still having some issues with the connection.

Can you please try a reset of the hub and let us know if things improve?

Alex_Rm

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RS1906
Tuning in
In response to Alex_RM

on ‎12-02-2024 14:30

Hi

Have done numerous hub resets, no difference 

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