Longer Fibre cable for 5x hub
Hi I am a relatively new VM customer and when getting my broadband installed the engineer only had 1 size of cable. He said he would drop a longer cable into me as my Hub is not positioned in the id...
Forum Discussion
Hello Choobathingy
Thanks for your first post and welcome to our Community.
Sorry to hear the engineer has not got back to you with a longer cable.
We can get one sent our for you.
Depending on what length you need?
They are in 5.10 or 15 metres length. Anting longer and we would look at sending a engineer back out. Free of charge of course.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Afternoon
Just had hub5x installed in last couple of weeks but require 15m cable. Can this be arranged please?
Hi rw1101
Thanks for your post, welcome to the Community Forums.
We're afraid that we cannot assist with accounts on the XGS-PON network from here, you'll need to call and speak with our ring-fenced team on 0345 454 1111. You'll be automatically put through to the dedicated team who can help with your request.
Sorry again that we couldn't be of more help from here!
rw1101 wrote:Afternoon
Just had hub5x installed in last couple of weeks but require 15m cable. Can this be arranged please?
Do post back on here on what the outcome is of trying to contact the ring-fenced XGS-PON team. They were a topic of hot debate yesterday on here
Your experience will be useful to inform future customers with XGS-PON issues.
