Issues accessing AWS / Google services

[Josh_1112]

For around a week now, especially today, i am having issues accessing AWS services as well as google ones. When i traceroute, the hops get stuck at bagu-core-2a-ae91-650.network.virginmedia.net . This is a really big issue for me as most of my work services are hosted on AWS or Google servers. Luckily i do have a hotspot but it seems this issue is Virgin related and not myself. 

[Matthew_ML]

Hey Josh_1112, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Is this work related website connecting to a VPN?

If so we do not block any VPN'S.

Can you give us some example of the websites / programmes which you are struggling to connect to?

[Josh_1112]

Hi Matthew,

No this is without a VPN - this happens when connecting to services such as calendar.google.com as well as Okta and our companies Okta environment which is run on AWS - when i run traceroute it fails to get past bagu-core-2a-ae91-650.network.virginmedia.net .

The only working solution i have is to use my hotspot 

Thanks

[Gareth_L]

Hello again.

When you are testing via hotspotting, can you please hover over the URL to see if the webpage is secure.

Also do you currently have oue Essential Security running? or any the security software that may be preventing access.

Gareth_L

[Josh_1112]

Hi,

The webpages are secure - for example calendar.google.com

I have attached a screenshot of the traceroute where it gets stuck on a Virgin Media hop - outside of my network

I do not have essential security running