Internet down - outage and compensation

[Mightymj1]

My internet has been down for 24 hours because of an area fault.I know you get an automatic refund for 48 hours of an outage, does the same still apply for 24 hours or must I complain?

[MOD EDIT: Subject title changed for clarity]

[Client62 · Accepted solution]

Refer to the the link below ... 

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation