Forum Discussion

Mightymj1's avatar
Mightymj1
On our wavelength
10 months ago
Solved

Internet Down

My internet had been down for a day now; apparently Virgin know about the issue and are investigating. Will I receive a refund for the outage automatically of do I have to complain?
  • Mightymj1's avatar
    Mightymj1
    On our wavelength
    10 months ago

    Thank you.it is an area fault; so I don’t need to personally report it?

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Mightymj1 thanks for your post here although we're sorry to hear of your concerns raised here.

      We would always advise registering your loss of service to benefit from the automatic compensation scheme, but if your services are down for a day, you wouldn't be eligible for this as it is short of the timescales to receive payment.

      We'd advise registering if you haven't already and the issue is still ongoing, and also viewing our page here for further advice.

      Many thanks