Intermittent wifi issues

[rodders89]

Hi everyone. I'm hoping someone can help with my intermittent internet issues. I'm on broadband-only M350 and it worked great in the beginning. But over the last few months I've had really bad intermittent internet where video calls drop out or even web browsing on my devices isn't possible. Two virgin engineer visits later and they concluded there is no issue, but the same internet drop outs happen when they leave. I even upgraded my router to the Hub 5 but I've got the same issues. Any help would be much appreciated! 

[rodders89]

Hub stats are:

1	Locked	42	0	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	40	0	0
5	Locked	40	0	0
6	Locked	41	0	0
7	Locked	41	1	0
8	Locked	41	0	0
9	Locked	41	1	0
10	Locked	41	1	0
11	Locked	41	1	0
12	Locked	41	1	0
13	Locked	41	1	0
14	Locked	41	0	0
15	Locked	41	1	0
16	Locked	41	0	0
17	Locked	41	1	0
18	Locked	42	1	0
19	Locked	42	1	0
20	Locked	42	0	0
21	Locked	42	1	0
22	Locked	42	1	0
23	Locked	42	2	0
24	Locked	42	0	0
25	Locked	42	2	0
26	Locked	42	0	0
27	Locked	42	0	0
28	Locked	42	1	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	42	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

42

7.5

1340268

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44.5	5120	QAM 64	5
1	43100000	44	5120	QAM 64	6
2	36600000	43.8	5120	QAM 64	7
3	30100000	43.8	5120	QAM 64	8
4	23600000	43.5	5120	QAM 64	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

13

10.4

39.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

13

OFDMA

208

74000000

0

0

[Client62]

Issues with MS Teams video conference calls over Wi-Fi (or VPN) are reported on a very regular basis.

Complaints about other platforms are uncommon.

[Pe5]

Hello I have the same problem too, engineer calls ,all new kit checked, working ok ,next day error code, reboot back on ,next day gone again ,only happened in the last months, all ok for years before that, I don,t see why Virgin should charge you for an I pod for £8 month extra, to have a decent connection, which you are already paying for in the first place. It worked alright before .Plus I already upgraded my Internet speed at extra cost. rant over. cheers.