Forum Discussion

Loggsie's avatar
Loggsie
Tuning in
2 years ago
Solved

Intermittent area signal

I'm hoping someone from VM will pick this up and organise accordingly. I require a network engineer to take a look at my local cabinet and the cabling from the cabinet to my property. Within the pr...
  • Loggsie's avatar
    Loggsie
    2 years ago

    Everything you say here is correct, consistent with distance from cabinet to property and reaffirmed by the VM engineer who visited.

    He noted the power levels were implying the same and made some adjustments which has helped.

    Docsis 3.0 is present and unless we upgrade to a 1GB package the fibre won't be installed prior to 2028 without asking.

    I appear to have resolved my issue as outlined in my reply to Ilyas_Y.

nodrogd's avatar
nodrogd
Very Insightful Person
2 years ago

I would think that you are either around 200 - 250 metres from the cabinet or have a large installation requiring further amplification. Cabinet amplifier failures do not normally result in ongoing problems. The new amplifier is pre-calibrated with the identical values to the one removed & tested off-site prior to installation, so performance should be the same. The fact that immediate neighbours have the same issue is symptomatic of the cabinet amp driving your lines at the absolute limit of it's capabilities. No doubt when the infrastructure was put in several decades ago it was considered uneconomic to add an additional cabinet to serve a handful of properties.

If the property has been fitted with an HDU (amplifier) & RG11 coax, there is not much else that can be done to improve the situation, apart from eventual replacement with fibre. Fibre upgrade is in the pipeline for all customers now & will be standard as of 2028.

Loggsie's avatar
Loggsie
Tuning in
2 years ago

Everything you say here is correct, consistent with distance from cabinet to property and reaffirmed by the VM engineer who visited.

He noted the power levels were implying the same and made some adjustments which has helped.

Docsis 3.0 is present and unless we upgrade to a 1GB package the fibre won't be installed prior to 2028 without asking.

I appear to have resolved my issue as outlined in my reply to Ilyas_Y.