Hub3

[patricia0701]

Hi,  

The red led light on my WiFi hub3 is permanent on.

[Daniel_Et]

Hi @patricia0701, thank you for bringing this to our attention and welcome to the Virgin Media Community. 

In the first instance, please follow the below steps in the following order:
 

• Turn the power switch off on the back of the Hub

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight

• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then it'll need replacing and we can arrange that for you.

Please come back to us at your earliest convenience. 

Regards,
Daniel

[patricia0701]

Hi Daniel

I have done this but light is still permanent red

Regards

[patricia0701]

Hi Daniel

after doing what you told me to do, it is still showing permanent red 

[patricia0701]

Red light still permanent red after doing what you advised me to do 

Regards

[Daniel_Et]

Hi @patricia0701, thank you for your response.

In order to arrange a replacement router for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[patricia0701]

All sorted thank you