Hub

[vander18]

Hi there,

my hub is only showing a constant red light, not a white as before, despite my checking cables restarting it from unit and at the wall.

I still have excellent internet connection just not the white light.

please advise 

thanks V

[Ilyas_Y]

Hey @vander18 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the red light on the Virgin Media hub.
You've mentioned that you have taken out the hub and have checked the cables.

Can you ensure that the hub is in an open space and not overheating?
Let us know and we can follow up from there further.

Kind regards,
Ilyas.

[vander18]

I confirm hub is in the open however it is quite warm on top.

[Ilyas_Y]

Thanks for the reply @vander18 

We'll take this privately as we need to investigate this further.
I will send a private message. ✉

Kind regards,
Ilyas.