Forum Discussion

vander18's avatar
vander18
On our wavelength
7 months ago

Hub

Hi there,

my hub is only showing a constant red light, not a white as before, despite my checking cables restarting it from unit and at the wall.

I still have excellent internet connection just not the white light.

please advise 

thanks V

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    7 months ago

    Hey vander18 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the red light on the Virgin Media hub.
    You've mentioned that you have taken out the hub and have checked the cables.

    Can you ensure that the hub is in an open space and not overheating?
    Let us know and we can follow up from there further.

    Kind regards,
    Ilyas.

    • vander18's avatar
      vander18
      On our wavelength
      7 months ago

      I confirm hub is in the open however it is quite warm on top.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        7 months ago

        Thanks for the reply vander18 

        We'll take this privately as we need to investigate this further.
        I will send a private message. ✉

        Kind regards,
        Ilyas.