Hub flashing red

[Riggyroo]

My hub 4 suddenly started flashing red. Followed all instructions, checked cables, connections, rebooted. I have nothing. No phone, internet, tv. Says there is no problem in my area. Can anyone tell me what a flashing red light is? Box is not overheating and is well ventilated l.

[Riggyroo]

I’d just like to add that my experience with virgin media for the last 12 months, has been nothing short of terrible. Constant loss of signal, connection problems galore

[jbrennand]

See....

https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean

[Kath_F]

Hi Riggyroo,

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[The4thhorseman]

The network is down, in your local area, I've had it for 2 days now, Virgin customer service is non existant I understand that if it is off for more than a certain period of time you can claim £8.60 a day compensation,  personally be like me and get another ISP!