Hub 5 no internet

Hi Help_Me, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you were having issues with your internet connection. Checking things here, we can see that after reporting your issues, a fault was found on the network. The reference for this is: F011228436. 

It looks as though this has since been resolved however if you are still having an issue with your services then due to the type of hub and connection that you have, we're unable to support in the Community. You'll need to contact our specialist team so they can help further. Please call the team on 150 / 0345 454 1111. As long as you're calling from the number we have as a contact number for you, this will pop you directly through to the team you need. 

Thanks,