Forum Discussion

CC29's avatar
CC29
On our wavelength
2 years ago
Solved

Hub 5 no internet connection

For the last five days or so my Hub 5 has stopped connecting to the internet in the evenings, mainly between 7pm and 10pm. Last night, it was off for around an hour, despite a reboot, and even when i...
  • jbrennand's avatar
    jbrennand
    2 years ago

    "Can I just clarify that you only need me to upload the downstream, upstream and network logs "

    No - as I said above it is the tables of data that are of interest....

    "Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages."

     

    ______________

CC29's avatar
CC29
On our wavelength
2 years ago

Thanks for this. I have not lost connection for the last two days, so I've set up the BQM on Thinkbroadband as a start. Can I just clarify that you only need me to upload the downstream, upstream and network logs if there is an issue that affects both wifi and ethernet, I can't tell at the moment as I have nothing connected on ethernet so I was waiting for the next outage to plug my laptop in to an ethernet port and check. Just for info though, the current Network data looks like this

Time Priority Description

15-02-2024 21:16:00criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:35noticeREGISTRATION COMPLETE - Waiting for Operational status
15-02-2024 21:08:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:24warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:24warningDynamic Range Window violation
15-02-2024 21:08:24warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:24warningDynamic Range Window violation
15-02-2024 21:08:24warningDynamic Range Window violation
15-02-2024 21:08:24warningDynamic Range Window violation
15-02-2024 21:08:24warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:24warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:23warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:23warningDynamic Range Window violation
15-02-2024 21:08:23warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:21criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:18noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:11warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:10criticalDHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:08:00noticeHonoring MDD; IP provisioning mode = IPv4
15-02-2024 21:07:50criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:07:47warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:07:46criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:41warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:41errorD31 Secure software download can't start, Time of Day has not completed.
15-02-2024 21:04:41noticeREGISTRATION COMPLETE - Waiting for Operational status
15-02-2024 21:04:38criticalNo Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:31criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:30criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2024 21:04:28warningDynamic Range Window violation
jbrennand's avatar
jbrennand
Very Insightful Person
2 years ago

"Can I just clarify that you only need me to upload the downstream, upstream and network logs "

No - as I said above it is the tables of data that are of interest....

"Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages."

 

______________

  • CC29's avatar
    CC29
    On our wavelength
    2 years ago

    Thanks.

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13060000000.942QAM 25622
    21380000001.942QAM 2561
    31460000001.442QAM 2562
    41540000001.642QAM 2563
    51620000001.842QAM 2564
    61700000001.942QAM 2565
    71780000002.142QAM 2566
    81860000002.343QAM 2567
    91940000002.542QAM 2568
    102020000002.342QAM 2569
    112100000002.142QAM 25610
    122180000002.242QAM 25611
    132260000002.242QAM 25612
    142340000002.242QAM 25613
    152420000001.742QAM 25614
    162500000001.642QAM 25615
    17258000000242QAM 25616
    182660000001.442QAM 25617
    192740000000.942QAM 25618
    20282000000142QAM 25619
    212900000001.342QAM 25620
    222980000001.442QAM 25621
    233140000000.742QAM 25623
    243220000000.942QAM 25624
    25330000000142QAM 25625
    263380000000.942QAM 25626
    273460000000.741QAM 25627
    283540000000.541QAM 25628
    293620000000.741QAM 25629
    303700000001.141QAM 25630
    313780000000.541QAM 25631
    323860000000.341QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked4200
    2Locked4240
    3Locked4270
    4Locked4200
    5Locked4200
    6Locked4200
    7Locked4200
    8Locked4300
    9Locked4200
    10Locked4200
    11Locked4200
    12Locked4200
    13Locked4200
    14Locked4200
    15Locked4200
    16Locked4200
    17Locked4230
    18Locked4200
    19Locked4200
    20Locked4200
    21Locked4200
    22Locked4200
    23Locked4200
    24Locked4200
    25Locked4200
    26Locked4200
    27Locked4100
    28Locked4100
    29Locked4120
    30Locked41380
    31Locked41100
    32Locked4180

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked410.3218088221739386
     

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    06030000037.35120QAM 641
    15370000037.85120QAM 642
    24620000037.85120QAM 643
    33940000037.85120QAM 644
    43260000037.35120QAM 645
    52360000037.85120QAM 646

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0130
    1ATDMA0110
    2ATDMA0130
    3ATDMA0140
    4ATDMA0110
    5ATDMA0130
     
     
    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      All those numbers are in range and look good. 

      But something clearly went awry on the 15th as witnessed by the logs.. I dont suppose you have the BQM  covering those times do you? If so post it up - and a link to your live BQM.

      It may well be something were aware of their network and fixing it so all is well now.

      • CC29's avatar
        CC29
        On our wavelength
        2 years ago

        Hi John,

        Many thanks for you help so far. Unfortunately, I only created the live BQM today so it won't show what happened on 15th. I did check the service status on that day, and all the others I'd had issues, and couldn't see anything that suggested it was a known fault. Here's the link to the live BQM.

        https://www.thinkbroadband.com/broadband/monitoring/quality/share/985a7a129be8a0545492561dc567589091c3c2cc
    • BryMich's avatar
      BryMich
      Joining in
      2 years ago

      Can someone tell me where to find this info?
      Having issues myself, posted a thread, but cant seem to see any of this info