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Hub 5 and IPv6

jasuk7
Joining in

Hi All,

I have a Hub 5 and i'm trying to connect 2 x Nest Protect smoke\Co2 alarms to the WiFi but it keeps failing. After speaking to Nest support they say it is due to the Hub not doing IPv6, is there any plans to roll this out?

How do other Virign Hub use this Nest product if at all?

Kind Regards

Jason

14 REPLIES 14

Sabrina_B
Forum Team
Forum Team

HI @jasuk7 👋.

Thanks for reaching out to us, Apologies in the delay in responding. As @Client62 has stated. Networking systems such as Nest devices including security and health and safety devices will require a network that is 2.4ghz only, IPV4 & IPV6 are unrelated to this issue. They are a system that requires a minimal amount of bandwidth to operate. As WIFI capabilities are changing the one thing that is staying the same is 2.4ghz and making devices that require to talk to like minded devices along with compatibility will always be retained on a 2.4ghz network with a variable of IPV4 & IPV6 as they are flexible in that department but not a requirement. 

Should you need any further assistance on the connection of these devices please reach back out to us. 

Sabrina

jpeg1
Alessandro Volta

Personally, if I was relying on devices for my family's safety I'd want them connecting via something more reliable than a VM Hub's WiFi. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

hemelvirgin
Superfast

hi,

it's a problem reconnecting the nest protest i know. using hub 5 had too contact nest ,got it working in the end

Client62
Alessandro Volta

got it working in the end   --   Please detail exactly how it was made to work

WalkerBoh
On our wavelength

I would like to say it is due to lack of IPv6 but they are talking nonsense. I have a Nest Protect Alarm that worked no problem on the Virgin Hub (Not on Virgin any more though) possibly was on 2.4 band. The only issue I know is the Google Thermostat's did not like the option to set to the 20/40/80Mhz width option. I think from memory I had to set to 20/40Mhz so may the same for the Nest Protect speakers seem happy regardless and can dual stack IPv4/IPv6