Hub 5 Rebooting Every Week

[avi68]

Hi,

Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks. 

I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same. 

Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command". 

Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next. 

Thanks

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	41	QAM 256	25
2	211000000	6.8	39	QAM 256	10
3	219000000	6.9	38	QAM 256	11
4	227000000	6.6	38	QAM 256	12
5	235000000	6.4	38	QAM 256	13
6	243000000	6.3	38	QAM 256	14
7	251000000	6	38	QAM 256	15
8	259000000	6	39	QAM 256	16
9	267000000	5.6	39	QAM 256	17
10	275000000	5.7	39	QAM 256	18
11	283000000	5.4	39	QAM 256	19
12	291000000	6	40	QAM 256	20
13	299000000	5.9	40	QAM 256	21
14	307000000	6.4	40	QAM 256	22
15	315000000	6.1	40	QAM 256	23
16	323000000	6.4	40	QAM 256	24
17	339000000	6.3	41	QAM 256	26
18	347000000	6.1	41	QAM 256	27
19	355000000	6	41	QAM 256	28
20	363000000	5.8	41	QAM 256	29
21	371000000	5.5	41	QAM 256	30
22	379000000	5.3	41	QAM 256	31
23	387000000	5.3	41	QAM 256	32
24	491000000	5.2	40	QAM 256	33
25	499000000	5.2	41	QAM 256	34
26	507000000	5.1	41	QAM 256	35
27	515000000	5.1	41	QAM 256	36
28	523000000	5	41	QAM 256	37
29	531000000	5.1	42	QAM 256	38
30	539000000	4.9	41	QAM 256	39
31	547000000	5.1	41	QAM 256	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	39	0	0
3	Locked	38	0	0
4	Locked	38	0	0
5	Locked	38	0	0
6	Locked	38	0	0
7	Locked	38	0	0
8	Locked	39	0	0
9	Locked	39	0	0
10	Locked	39	0	0
11	Locked	39	0	0
12	Locked	40	0	0
13	Locked	40	0	0
14	Locked	40	0	0
15	Locked	40	1	0
16	Locked	40	0	0
17	Locked	41	0	0
18	Locked	41	0	0
19	Locked	41	1	0
20	Locked	41	0	0
21	Locked	41	2	0
22	Locked	41	1	0
23	Locked	41	2	0
24	Locked	40	8	0
25	Locked	41	7	0
26	Locked	41	5	0
27	Locked	41	4	0
28	Locked	41	11	0
29	Locked	42	6	0
30	Locked	41	6	0
31	Locked	41	5	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.3	5120	QAM 16	1
1	43100000	46	5120	QAM 16	2
2	36600000	46	5120	QAM 16	3
3	30100000	45.8	5120	QAM 16	4
4	23600000	45.5	5120	QAM 16	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
27-09-2023 19:45:22	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 19:40:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 19:26:39	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:22:50	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:12:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:12:25	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 18:07:22	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:56:14	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:51:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:50:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:45:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:45:40	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 17:40:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:44:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:39:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:34:13	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:29:10	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:29:05	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:24:00	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:23:52	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:18:44	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:15:59	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 16:10:56	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:59:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:54:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:53:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:48:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:46:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:41:43	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:30:39	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:25:36	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
27-09-2023 15:25:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

BQM:

Tuesday 19th

Tuesday 26th

Wednesday 27th

[Adduxi]

There is a problem with your US, as you know they should all be QAM 64. A VM tech will need to sort that out.

As for the RG Reboot, I've no idea.  However, coincidently, my Hub 5 has done this as well quite recently and I use modem mode.  I'll be keeping an eye on that one for sure.

[avi68]

This is the issue, the CS team dont seem to have a clue so they dont want to send out an engineer. Then theres the issue with some engineers, they cant see any issues. So I just keep going round in circles. 

The RG reboots could be due to the noise in the upstream? Not sure. Would be interesting to know if other hub 5 modem mode users experience the same rebooting issues.

[Beth_G]

Hi avi68,

Thanks for taking the time to post on the forums. 

I'm sorry to hear you've been having some issues with your Hub 5. I've had a look on this side and whilst I can't see any issues on the surface, we can't see everything due to the Hub being in modem mode.

Can you please take your Hub out of modem mode for us and pop it in router mode? Once you have, let us know and we can take another look.

Thanks,

[avi68]

Hi Beth,

Thanks for looking into this. When I called CS they asked me to take it out of modem mode (which I did at the time) and they couldnt find any issues. I cant take it out of modem mode again as this would be a big inconvenience. 

Can you tell me why my upstream modulation keep fluctuating between 16qam and 64qam?

As it is going to be tuesday tomorrow I will see if the modem reboots again in the morning.

Thanks 

[pete_at_home]

Looking at your DS & US, they indicate the HFC Amplifiers in your area are incorrectly aligned in the Upstream. 

With +5-6dBmV downstream, I would expect US to be lower than 46.  The impact also depends on which drop-tap you are connected to in the cabinet.

Would be interesting to see the signal levels for your neighbour's modem.

[avi68]

This is my neighbors signal levels from his hub 3:

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	171000000	Locked
Ranged Upstream Channel (Hz)	23600000	Locked
Provisioning State	Online

Refresh data

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	171000000	6.5	37	256 qam	5
2	139000000	6.5	37	256 qam	1
3	147000000	6.6	37	256 qam	2
4	155000000	6.9	38	256 qam	3
5	163000000	6.4	37	256 qam	4
6	179000000	5.9	37	256 qam	6
7	187000000	5.6	37	256 qam	7
8	195000000	5	37	256 qam	8
9	203000000	4.5	37	256 qam	9
10	211000000	4.6	37	256 qam	10
11	219000000	4.4	37	256 qam	11
12	227000000	4.3	36	256 qam	12
13	235000000	3.9	37	256 qam	13
14	243000000	3.7	36	256 qam	14
15	251000000	3.2	37	256 qam	15
16	259000000	3.2	37	256 qam	16
17	267000000	3	37	256 qam	17
18	275000000	2.9	37	256 qam	18
19	283000000	2.9	37	256 qam	19
20	291000000	2.9	37	256 qam	20
21	299000000	3.2	37	256 qam	21
22	307000000	3.5	38	256 qam	22
23	315000000	3.7	38	256 qam	23
24	323000000	3.5	38	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	37.6	2954	960
2	Locked	37.6	3213	795
3	Locked	37.6	4382	863
4	Locked	38.6	2749	874
5	Locked	37.6	2692	893
6	Locked	37.6	2413	650
7	Locked	37.6	2415	417
8	Locked	37.3	3218	318
9	Locked	37.3	1488	292
10	Locked	37.3	968	130
11	Locked	37.3	925	61
12	Locked	36.6	802	47
13	Locked	37.3	622	51
14	Locked	36.6	741	90
15	Locked	37.6	747	81
16	Locked	37.6	890	272
17	Locked	37.3	1001	463
18	Locked	37.6	899	367
19	Locked	37.6	821	379
20	Locked	37.6	988	605
21	Locked	37.3	883	657
22	Locked	38.6	733	813
23	Locked	38.6	580	1123
24	Locked	38.6	644	678

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	23600000	45	5120	16 qam	5
2	30099953	44.3	5120	64 qam	4
3	36600000	44.5	5120	32 qam	3
4	43100043	44.5	5120	64 qam	2
5	49600151	45	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	7	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	5	0
5	ATDMA	0	0	3	0

Network Log

Time	Priority	Description
30/09/2023 21:39:37	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
30/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
28/09/2023 20:47:15	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
26/09/2023 15:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:24	Warning!	RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
25/09/2023 18:26:10	Warning!	RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
24/09/2023 03:08:25	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
23/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
21/09/2023 06:42:36	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
19/09/2023 15:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
17/09/2023 02:21:20	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
16/09/2023 03:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
14/09/2023 11:30:16	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
13/09/2023 04:32:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:9	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37	Warning!	Lost MDD Timeout;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
09/09/2023 21:33:44	Warning!	RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
09/09/2023 21:33:44	critical	No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

[avi68]

These are my levels (taken at the same time I took his):

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	41	QAM 256	25
2	211000000	6.8	39	QAM 256	10
3	219000000	6.9	38	QAM 256	11
4	227000000	6.6	38	QAM 256	12
5	235000000	6.5	38	QAM 256	13
6	243000000	6.3	38	QAM 256	14
7	251000000	5.9	39	QAM 256	15
8	259000000	5.9	39	QAM 256	16
9	267000000	5.5	39	QAM 256	17
10	275000000	5.7	39	QAM 256	18
11	283000000	5.4	39	QAM 256	19
12	291000000	6	40	QAM 256	20
13	299000000	5.9	40	QAM 256	21
14	307000000	6.4	40	QAM 256	22
15	315000000	6.1	40	QAM 256	23
16	323000000	6.3	40	QAM 256	24
17	339000000	6.3	41	QAM 256	26
18	347000000	6.1	41	QAM 256	27
19	355000000	5.8	41	QAM 256	28
20	363000000	5.5	41	QAM 256	29
21	371000000	5.1	41	QAM 256	30
22	379000000	5.7	41	QAM 256	31
23	387000000	5.8	41	QAM 256	32
24	491000000	5.2	40	QAM 256	33
25	499000000	5.2	41	QAM 256	34
26	507000000	5.1	41	QAM 256	35
27	515000000	5.1	41	QAM 256	36
28	523000000	4.9	41	QAM 256	37
29	531000000	5.1	41	QAM 256	38
30	539000000	4.9	41	QAM 256	39
31	547000000	5	41	QAM 256	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	1	0
2	Locked	39	0	0
3	Locked	38	0	0
4	Locked	38	0	0
5	Locked	38	1	0
6	Locked	38	0	0
7	Locked	39	2	0
8	Locked	39	2	0
9	Locked	39	3	0
10	Locked	39	1	0
11	Locked	39	1	0
12	Locked	40	1	0
13	Locked	40	4	0
14	Locked	40	0	0
15	Locked	40	3	0
16	Locked	40	0	0
17	Locked	41	1	0
18	Locked	41	0	0
19	Locked	41	3	0
20	Locked	41	4	0
21	Locked	41	7	0
22	Locked	41	5	0
23	Locked	41	9	0
24	Locked	40	21	0
25	Locked	41	28	0
26	Locked	41	19	0
27	Locked	41	25	0
28	Locked	41	23	0
29	Locked	41	27	0
30	Locked	41	32	0
31	Locked	41	35	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.3	5120	QAM 32	1
1	43100000	46.3	5120	QAM 32	2
2	36600000	46.3	5120	QAM 32	3
3	30100000	45.8	5120	QAM 32	4
4	23600000	45.8	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
02-10-2023 15:22:04	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 14:18:15	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 08:59:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:40:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:13:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:13:33	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:02:04	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 03:02:01	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:56:58	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:56:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:51:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 02:36:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
02-10-2023 01:32:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:59:58	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:54:55	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:54:20	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 18:49:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:19:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:14:43	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:14:40	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:09:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:09:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:04:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 16:04:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 15:59:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 13:46:38	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
01-10-2023 13:41:35	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 20:54:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 20:49:15	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 18:38:27	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 18:33:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
30-09-2023 04:52:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

[avi68]

 Had another reboot this morning at around 2:40am :

Network Log

Time	Priority	Description
03-10-2023 04:39:10	notice	REGISTRATION COMPLETE - Waiting for Operational status
03-10-2023 04:39:02	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:58	notice	TLV-11 - unrecognized OID;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:56	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:54	notice	Honoring MDD; IP provisioning mode = IPv4
03-10-2023 04:38:38	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=*;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-10-2023 04:38:21	critical	Cable Modem Reboot via RG reboot command

[Robert_P]

We can see you have called and spoken to the team since posting and the necessary arrangements were made, once received please let us know if this resolves the rebooting issue avi68.

Rob