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Hub 5 Rebooting Every Week

avi68
Dialled in

Hi,

Ive received a hub 5 due to my previous hub 4 failing. It has been working well but for some reason it keeps rebooting between 2-3am every Tuesday morning. So far its happened twice in the last 2 weeks. 

I have called CS multiple times but I just get the usual rubbish (reboot, reset etc). I did a factory reset on Tuesday midday but then for some reason the hub rebooted on Wednesday morning at 2:40am. CS say its maintenance or firmware updates but I have a BQM running on my neighbours VM line and that doesn't go down so it cannot be maintenance. As for firmware updates, the version stays the same. 

Hub 5 is in modem mode. When the reboots happen, I get "cable modem reboot due to RG reboot command". 

Something isnt right as I never had these issues with my hub 4. The only thing that stands out is my upstream modulation keep fluctuating between 64qam and 16qam but CS say they cant see any issues with my power levels. Anyone had any similar issues? Not sure what to do next. 

Thanks

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)331000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000641QAM 25625
22110000006.839QAM 25610
32190000006.938QAM 25611
42270000006.638QAM 25612
52350000006.438QAM 25613
62430000006.338QAM 25614
7251000000638QAM 25615
8259000000639QAM 25616
92670000005.639QAM 25617
102750000005.739QAM 25618
112830000005.439QAM 25619
12291000000640QAM 25620
132990000005.940QAM 25621
143070000006.440QAM 25622
153150000006.140QAM 25623
163230000006.440QAM 25624
173390000006.341QAM 25626
183470000006.141QAM 25627
19355000000641QAM 25628
203630000005.841QAM 25629
213710000005.541QAM 25630
223790000005.341QAM 25631
233870000005.341QAM 25632
244910000005.240QAM 25633
254990000005.241QAM 25634
265070000005.141QAM 25635
275150000005.141QAM 25636
28523000000541QAM 25637
295310000005.142QAM 25638
305390000004.941QAM 25639
315470000005.141QAM 25640

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4100
2Locked3900
3Locked3800
4Locked3800
5Locked3800
6Locked3800
7Locked3800
8Locked3900
9Locked3900
10Locked3900
11Locked3900
12Locked4000
13Locked4000
14Locked4000
15Locked4010
16Locked4000
17Locked4100
18Locked4100
19Locked4110
20Locked4100
21Locked4120
22Locked4110
23Locked4120
24Locked4080
25Locked4170
26Locked4150
27Locked4140
28Locked41110
29Locked4260
30Locked4160
31Locked4150
 
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000046.35120QAM 161
143100000465120QAM 162
236600000465120QAM 163
33010000045.85120QAM 164
42360000045.55120QAM 165

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Network Log

Time

Priority

Description

27-09-2023 19:45:22

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 19:40:19

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 19:26:39

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:22:50

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:12:28

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:12:25

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 18:07:22

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:56:14

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:51:11

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:50:49

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:45:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:45:40

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 17:40:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:44:24

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:39:21

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:34:13

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:29:10

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:29:05

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:24:00

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:23:52

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:18:44

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:15:59

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 16:10:56

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:59:49

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:54:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:53:54

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:48:51

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:46:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:41:43

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:30:39

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:25:36

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

27-09-2023 15:25:17

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

BQM:

Tuesday 19th

avi68_0-1695904482908.png

Tuesday 26th

avi68_1-1695904522189.png

Wednesday 27th

avi68_2-1695904556393.png

 

12 REPLIES 12

Adduxi
Very Insightful Person
Very Insightful Person

There is a problem with your US, as you know they should all be QAM 64. A VM tech will need to sort that out.

As for the RG Reboot, I've no idea.  However, coincidently, my Hub 5 has done this as well quite recently and I use modem mode.  I'll be keeping an eye on that one for sure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

This is the issue, the CS team dont seem to have a clue so they dont want to send out an engineer. Then theres the issue with some engineers, they cant see any issues. So I just keep going round in circles. 

The RG reboots could be due to the noise in the upstream? Not sure. Would be interesting to know if other hub 5 modem mode users experience the same rebooting issues.

Hi avi68,

Thanks for taking the time to post on the forums. 

I'm sorry to hear you've been having some issues with your Hub 5. I've had a look on this side and whilst I can't see any issues on the surface, we can't see everything due to the Hub being in modem mode.

Can you please take your Hub out of modem mode for us and pop it in router mode? Once you have, let us know and we can take another look.

Thanks,

Beth

Hi Beth,

Thanks for looking into this. When I called CS they asked me to take it out of modem mode (which I did at the time) and they couldnt find any issues. I cant take it out of modem mode again as this would be a big inconvenience. 

Can you tell me why my upstream modulation keep fluctuating between 16qam and 64qam?

As it is going to be tuesday tomorrow I will see if the modem reboots again in the morning.

Thanks 

pete_at_home
Up to speed

Looking at your DS & US, they indicate the HFC Amplifiers in your area are incorrectly aligned in the Upstream. 

With +5-6dBmV downstream, I would expect US to be lower than 46.  The impact also depends on which drop-tap you are connected to in the cabinet.

Would be interesting to see the signal levels for your neighbour's modem.

 

This is my neighbors signal levels from his hub 3:

 

 

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

171000000

Locked

Ranged Upstream Channel (Hz)

23600000

Locked

Provisioning State

Online

 

 

 

Refresh data

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

171000000

6.5

37

256 qam

5

2

139000000

6.5

37

256 qam

1

3

147000000

6.6

37

256 qam

2

4

155000000

6.9

38

256 qam

3

5

163000000

6.4

37

256 qam

4

6

179000000

5.9

37

256 qam

6

7

187000000

5.6

37

256 qam

7

8

195000000

5

37

256 qam

8

9

203000000

4.5

37

256 qam

9

10

211000000

4.6

37

256 qam

10

11

219000000

4.4

37

256 qam

11

12

227000000

4.3

36

256 qam

12

13

235000000

3.9

37

256 qam

13

14

243000000

3.7

36

256 qam

14

15

251000000

3.2

37

256 qam

15

16

259000000

3.2

37

256 qam

16

17

267000000

3

37

256 qam

17

18

275000000

2.9

37

256 qam

18

19

283000000

2.9

37

256 qam

19

20

291000000

2.9

37

256 qam

20

21

299000000

3.2

37

256 qam

21

22

307000000

3.5

38

256 qam

22

23

315000000

3.7

38

256 qam

23

24

323000000

3.5

38

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

2954

960

2

Locked

37.6

3213

795

3

Locked

37.6

4382

863

4

Locked

38.6

2749

874

5

Locked

37.6

2692

893

6

Locked

37.6

2413

650

7

Locked

37.6

2415

417

8

Locked

37.3

3218

318

9

Locked

37.3

1488

292

10

Locked

37.3

968

130

11

Locked

37.3

925

61

12

Locked

36.6

802

47

13

Locked

37.3

622

51

14

Locked

36.6

741

90

15

Locked

37.6

747

81

16

Locked

37.6

890

272

17

Locked

37.3

1001

463

18

Locked

37.6

899

367

19

Locked

37.6

821

379

20

Locked

37.6

988

605

21

Locked

37.3

883

657

22

Locked

38.6

733

813

23

Locked

38.6

580

1123

24

Locked

38.6

644

678

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

23600000

45

5120

16 qam

5

2

30099953

44.3

5120

64 qam

4

3

36600000

44.5

5120

32 qam

3

4

43100043

44.5

5120

64 qam

2

5

49600151

45

5120

64 qam

1




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

7

0

2

ATDMA

0

0

3

0

3

ATDMA

0

0

4

0

4

ATDMA

0

0

5

0

5

ATDMA

0

0

3

0

 

 

Network Log

Time

Priority

Description

30/09/2023 21:39:37

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

30/09/2023 03:55:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

28/09/2023 20:47:15

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

26/09/2023 15:55:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

25/09/2023 18:26:24

Warning!

RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

25/09/2023 18:26:24

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

25/09/2023 18:26:10

Warning!

RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

24/09/2023 03:08:25

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

23/09/2023 03:55:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

21/09/2023 06:42:36

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

19/09/2023 15:55:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

17/09/2023 02:21:20

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

16/09/2023 03:55:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

14/09/2023 11:30:16

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

13/09/2023 04:32:45

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:04:9

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:37

Warning!

Lost MDD Timeout;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:34

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

09/09/2023 21:33:44

Warning!

RCS Partial Service;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

09/09/2023 21:33:44

critical

No Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;

 

avi68
Dialled in

These are my levels (taken at the same time I took his):

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)331000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000641QAM 25625
22110000006.839QAM 25610
32190000006.938QAM 25611
42270000006.638QAM 25612
52350000006.538QAM 25613
62430000006.338QAM 25614
72510000005.939QAM 25615
82590000005.939QAM 25616
92670000005.539QAM 25617
102750000005.739QAM 25618
112830000005.439QAM 25619
12291000000640QAM 25620
132990000005.940QAM 25621
143070000006.440QAM 25622
153150000006.140QAM 25623
163230000006.340QAM 25624
173390000006.341QAM 25626
183470000006.141QAM 25627
193550000005.841QAM 25628
203630000005.541QAM 25629
213710000005.141QAM 25630
223790000005.741QAM 25631
233870000005.841QAM 25632
244910000005.240QAM 25633
254990000005.241QAM 25634
265070000005.141QAM 25635
275150000005.141QAM 25636
285230000004.941QAM 25637
295310000005.141QAM 25638
305390000004.941QAM 25639
31547000000541QAM 25640

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4110
2Locked3900
3Locked3800
4Locked3800
5Locked3810
6Locked3800
7Locked3920
8Locked3920
9Locked3930
10Locked3910
11Locked3910
12Locked4010
13Locked4040
14Locked4000
15Locked4030
16Locked4000
17Locked4110
18Locked4100
19Locked4130
20Locked4140
21Locked4170
22Locked4150
23Locked4190
24Locked40210
25Locked41280
26Locked41190
27Locked41250
28Locked41230
29Locked41270
30Locked41320
31Locked41350

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000046.35120QAM 321
14310000046.35120QAM 322
23660000046.35120QAM 323
33010000045.85120QAM 324
42360000045.85120QAM 325

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Network Log

Time

Priority

Description

02-10-2023 15:22:04

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 14:18:15

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 08:59:11

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 03:40:08

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 03:13:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 03:13:33

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 03:02:04

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 03:02:01

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 02:56:58

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 02:56:54

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 02:51:51

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 02:36:19

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

02-10-2023 01:32:31

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 18:59:58

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 18:54:55

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 18:54:20

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 18:49:17

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:19:46

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:14:43

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:14:40

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:09:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:09:31

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:04:28

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 16:04:21

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 15:59:18

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 13:46:38

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

01-10-2023 13:41:35

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

30-09-2023 20:54:18

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

30-09-2023 20:49:15

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

30-09-2023 18:38:27

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

30-09-2023 18:33:24

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

30-09-2023 04:52:28

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

 

avi68
Dialled in

 Had another reboot this morning at around 2:40am :

Network Log

Time

Priority

Description

03-10-2023 04:39:10

notice

REGISTRATION COMPLETE - Waiting for Operational status

03-10-2023 04:39:02

notice

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

03-10-2023 04:38:58

notice

TLV-11 - unrecognized OID;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

03-10-2023 04:38:56

warning

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.1;

03-10-2023 04:38:54

notice

Honoring MDD; IP provisioning mode = IPv4

03-10-2023 04:38:38

critical

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=*;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

03-10-2023 04:38:21

critical

Cable Modem Reboot via RG reboot command

 

We can see you have called and spoken to the team since posting and the necessary arrangements were made, once received please let us know if this resolves the rebooting issue avi68.

 

Rob