on 07-05-2024 18:52
I replaced my hub 3 with a hub 4 a few days ago. Since doing this the hub cannot be found in the VM Connect app. My devices are connected to the hub but it is a no show on the app.
Also, my wifi pod will not connect with the new hub.
on 08-05-2024 08:13
Hey grahamjones31, thank you for reaching out and a warm welcome to the community.
I would reboot the hub and just delete the app and reinstall this.
Sometimes when you get a new hub it may take a few days for this stuff to appear on the app because its all new.
Matt - Forum Team
New around here?
on 08-05-2024 19:41
... and re-pairing the customer's VM Pod to the replacement Hub 4 ... D'OH !
on 12-05-2024 10:19
Hi grahamjones31
I'll pop you over a PM now so I can ensure that your Pods are paired with your new Hub.
Thanks,