My Hub 4 has been fairly stable since installation (3-4 years or more?) and 2 days ago it started rebooting constantly, and my upload speed has all but disappeared - down to 200-600kbps! Nothing has changed in the external or internal environment. VM support tell me that all is fine from their end, while I cannot use my internet connection when it is working for anything other than short messages. The Support desk suggested that there is interference from an external source, although the router itself is located in a metal cabinet enclosure to prevent that - I don’t use the inbuilt VM Wi-Fi. The poor speed is experienced by all devices, both wired and on my own Mesh Wi-Fi. The support desk got me to do a factory reset of the router which reinstated the VM WiFi and the problem was seen over that as well. Support desk were unable to resolve after 2 calls, concluding that the problem was with my equipment and network and they offered a charged technician visit to help me “move the router to a better location”, but the location has not been a problem for the last 12 years with Virgin! They said they would “raise a ticket to IT and monitor for the next 24 hours… I believe that I will still have the same problem this time tomorrow!
I’ve spotted another similar post here, in which a technician visit was scheduled to resolve the problem, but no further details on the resolution.
Does anyone have any thoughts?
