Forum Discussion

gadget61's avatar
gadget61
Tuning in
2 years ago
Solved

Hub 4 keeps rebooting and very limited upload speed

My Hub 4 has been fairly stable since installation (3-4 years or more?) and 2 days ago it started rebooting constantly, and my upload speed has all but disappeared - down to 200-600kbps!  Nothing has...
Hub 4
Rebooting
upload speed
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for your post on our Community Forums gadget61, and welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing on the broadband connection, and in particular the upload speeds.

    Can you please place the Hub in modem mode and then run a speed test on the hub with an Ethernet cable, so we can see the full upload speeds entering your home?

    Once this has been completed, please provide us with a screenshot of the result and we'll see what diagnostics can be ran and/or if you are in need for an engineer visit.

    Thanks,

    David_Bn

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
2 years ago

Thanks for your post on our Community Forums gadget61, and welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing on the broadband connection, and in particular the upload speeds.

Can you please place the Hub in modem mode and then run a speed test on the hub with an Ethernet cable, so we can see the full upload speeds entering your home?

Once this has been completed, please provide us with a screenshot of the result and we'll see what diagnostics can be ran and/or if you are in need for an engineer visit.

Thanks,

David_Bn

  • gadget61's avatar
    gadget61
    Tuning in
    2 years ago

    Hi David_bn - Thanks for getting back to me so promptly.  Interestingly, despite being told by the tech support desk that the problem was “in my house and with my equipment” and therefore mine to resolve, about 36 hours after posting this, the equipment burst into life and has been working flawlessly ever since….

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for the update gadget61. We're glad to hear that all is working as it should be. 

      Our apologies for how the contact went when you called in.

      ^Martin