Hub 4 Access

[Aclee55]

Hi, I have been trying for far too long to get access to my hub. I have an electric charger that I suspect could be on the wrong setting but my Hub 4 just keeps giving me a black white screen. Looks like it may be a common problem but it is frustrating. The charger constantly drops off the wi-fi and we are experiencing really poor connections at the moment. Consistent drop off of service. Any suggestions? I have done all of the usual stuff e.g. rebooting, resetting, unplugging etc etc.  Thanks 

[Client62]

An electric charger for an EV ?

Uninstall the Connect app from all devices in your home,
then press RESET for 60 seconds
and leave the Hub 4 powered on to revert to the factory settings.  

Note: Powering the Hub 4 off, aborts the reset process.

[Aclee55]

Thanks, I’ll give it a try. Hopefully that will also correct the painfully slow response times on WiFi! 

[Matthew_ML]

Hey Aclee55, thank you for reaching out and a warm welcome to the community, did the advice you've got help at all?

If you still need some help let us know.

[Aclee55]

Hi, thanks for your message, you’ll be sorry you asked 🤣🤣. To be honest, I’m no further forward. VM connect app can’t see my hub, using the 192.168.0.1 won’t access my hub. My EV charger and smart TV need constant reboot or reinstalling passwords! I’m really thinking my hub is the problem but can’t pin down one particular issue. For example, I am typing this on the WiFi on my phone as my PC, although connected by Ethernet, won’t load the internet, despite it showing as connected. My EV charger is showing as offline but my Son is on his PS4, so the internet is working for some applications and not others. My work PC is working and accessing all the necessary intranet pages I need. Any advice would be appreciated as I had a lengthy conversation a while back about the unreliable internet making me feel another supplier would be better, even if their speeds are on the face of it, slower! Needless to say, I don’t want the hassle of moving 😩

[Client62]

Did you remove the Connect app from all devices in your home - we don't read that you have.

Have you then performed a 60 Second reset as described - again we don't read you have.

If you have and the Hub 4 menu is still not working ask VM for new Hub.