Hub 3 solid red power light

[rych1981]

Hi All,

My hub 3 is suddenly showing a solid red power light which I understand to be a fault. Having rang the customer service line they insist it isn't an issue, yet everything I have read here suggests it is an issue that requires a replacement device.

I have done a few complete resets of the router and the light still shows red, it's out in the open, well ventilated and not hotter than I would expect always on equipment to be. The internet speed both WiFi and ethernet also keep randomly tanking.

Any help or suggestions would be great.

[rych1981]

It's getting worse. Also not amused at the call centre employee trying to sell me a more expensive "faster" package instead of trying to resolve the issue.

[Beth_G]

Hi rych1981

Thank you for your post, welcome to the Community Forums.

I'm sorry to hear you're having issues with your Hub and for the experience you had with the team. A red base light on the Hub 3 can indicate that the Hub may be overheating, so after going through preliminary checks, we'd always check this out via a home engineer visit and get the Hub swapped if needed.

I've sent you a private message so I can take your details and arrange this with you