Forum Discussion

Mullen1960's avatar
Mullen1960
Just joined
4 years ago

How to order a booster?

Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles. 
booster
Ccremers's avatar
Ccremers
Joining in
3 years ago

Im also struggling to find where I can order a booster. The site is really frustrating and just loops around with FAQs. The WiFi doesn’t reach our home office so I need help with this.

  • koenfucius's avatar
    koenfucius
    Tuning in
    3 years ago

    This is how I eventually managed to order a second pod:

    1. Sign in to your account
    2. Select View package
    3. Select your package (mine is Volt, which comes with up to 3 pods)
    4. Select Learn More which takes you to the process for ordering a(n extra) pod.
    • gordonrhill's avatar
      gordonrhill
      Joining in
      3 years ago

      Hi,

      I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles.  My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop.

      Could you send me a link please to let me know how to order my first wifi pod/booster please ?

      Many Thanks

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        3 years ago

        Hello gordonhill

         

        Thanks for posting on the forums in regards to your wireless network issues and ordering a Pod, we appreciate you raising this via the community. We have these tips available to help with broadband issues:

         

        When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

         

        We do have the Connect App as mentioned by Y7910574 that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

         

        You can also give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1 then option 2 this will get you through to the Broadband technical team who will be able to look into this further for you. 

         

        Rob