Forum Discussion

bigpmc's avatar
bigpmc
Tuning in
3 years ago
Solved

How to order a booster?

Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave...
  • Carley_S's avatar
    Carley_S
    3 years ago

    Thank you very much for joining me on private message bigpmc

    This has all been sorted for you now, should you have any further questions or concerns, please let us know and we'll be here to assist anyway we can. 

    Setting up your WiFi pods steps can also be found here if needed. 

Gm1303's avatar
Gm1303
Joining in
3 years ago

I am getting poor Wi-Fi in of my rooms, I was wondering how I ordered a booster? 
I am on the ultimate pack, therefore I should get a booster included? 

Thanks! 

Reece_MH's avatar
Reece_MH
Forum Team (Retired)
3 years ago

Hi Gm1303,

Thanks for your post, and a warm welcome to the Community Forums.

I'm sorry to hear you're experiencing a poor Wi-Fi Signal in some rooms in your property. Have you been able to use the advice provided by jbrennand, in regards to running a network scan in your property using the Connect App?

This will identify any blackspots and will allow you to order the Wi-Fi Pods directly.

Cheers,

  • PatchLatics's avatar
    PatchLatics
    Joining in
    2 years ago

    Hi,

    I have 1GB internet package and I have called for free boosters as my Wi-Fi downstairs is unusable. I got told they was not free as part of my package. Is this correct?

    Many thanks,

    • carl_pearce's avatar
      carl_pearce
      Community elder
      2 years ago
      PatchLatics wrote:

      Hi,

       

      I have 1GB internet package and I have called for free boosters as my WiFi downstairs is unusable.

      I got told they was not free as part of my package? Is this correct?

      • Many thanks,

      No:

      https://www.virginmedia.com/wifi-max

       

      If you are on our Gig1 Fibre Broadband, Volt or Ultimate Oomph packages, you get our WiFi guarantee included at no extra cost.

       

    • Adri_G's avatar
      Adri_G
      Forum Team (Retired)
      2 years ago

      Hey PatchLatics, thanks for all the posts and replies on our help forums and this thread.
      Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above.
      Our apologies if the info you've received was conflicting in this instance, if you need any help with ordering a pod please give us a shout and we're here to help.

      • Mel21's avatar
        Mel21
        Joining in
        2 years ago

        Good morning, I am new to Virgin Media and just did a Wi-Fi test on the connect app and I have a poor signal in my kitchen and bedroom, how would I get a booster please? I do not see this option in the app even though the customer service person on the phone told me I would. Please help? Thanks

  • koorloff87's avatar
    koorloff87
    Settling in
    2 years ago

    Hello, 

    I am also looking to order a Booster but can't find a route to do so via the VM Connect app, I have weaker signal in my office as further from the hub. Please could you help? Thanks.

    Karl

     

     

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi koorloff87 👋


      Thanks for your post, and welcome to the Community Forums.

      I'm sorry to hear you're having some trouble ordering a WiFi Pod via the Connect App. Please ensure you have the most up-to-date version of the app. Once you're signed in and connected to the Hub, you will see a "Start the scan" button - clicking this will then provide you with instructions on how to run the test.

      If it's identified that you're experiencing slow speeds, and a poor signal, you'll be provided with the option to order WiFi Pods. Please let us know how you get on.

      Cheers,