Forum Discussion

Mullen1960's avatar
Mullen1960
Just joined
4 years ago

How to order a booster?

Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles. 
booster
koenfucius's avatar
koenfucius
Tuning in
3 years ago

(I'll just tag my question to this older post, as I notice others have done so with success :-))

I've had an upgrade to Volt for a few weeks now, and it seems that one WiFi pod is not enough to reach the furthest parts of my mansion. Not that it is so big, but the modem is right at the front of the house, and the kitchen and the bedroom above it, at the very back barely get a signal. In fact, yesterday trying to establish the signal strength with the Connect app, it was lost completely and I found myself on 3G. Now I do have a signal, but the app hangs on "optimising your Wifi". On earlier occasions, I got 4Mbps download (10Mbps up) without the first Wifi Pod, and 11Mbps download (8Mbps up) after I installed a first Wifi pod. Even streaming audio drops out regularly in that part of the house, and Facetime or Skype are completely out of the question,

However, since I cannot get the app to get past the "optimising wifi", I am unable to request a WiFi pod through the app, so I am trying it this way - could I have a second WiFi pod, please?

Thanks!

 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 years ago

    Hi koenfucius,

    Please can you let me know if you have deleted the app and reinstalled it? 

    Also is it giving you any errors when you are trying to log in, for example is it greyed out?

    Pop back and keep us posted. 

    Thanks.

    • koenfucius's avatar
      koenfucius
      Tuning in
      3 years ago

      Thanks for the reply, Matt.

      I have not (yet) deleted and reinstalled. I am sitting right next to the hub right now, so let's see what works and what doesn't. When I tap on 'Broadband', I see the network with the hub and the single pod, but both show a 'warning' sign and when tapped, the message "Something went wrong" appears, but trying again produces the desired result. Inspecting the network works fine, all devices are shown.

      Performing a scan in my office (where the hub is located, less than 1m from me also seems to get stuck on optimizing WiFi. Two minutes later, I quit the app. I download the update, restart the app and restart the scan, and that seems to have worked: I get a (obviously very good) result.

      Went back up to the room in question, and first did a scan in the doorway (if I go too far into the room I lose the WiFi signal altogether). In the doorway, I got 15Mbps down, 8Mbps up. Strangely, this time I didn't even get the 'Optimizing WiFi' screen, it gave me the results at once. I then went halfway into the room, where the signal strength went down to one bar (well it's a dot really), and that gave 8Mbps down, 3Mbps up. The hub is performing well - 1141Mbps down, 53Mbps up.

      So it is clear that in this room I don't have a sufficient quality WiFi signal. But now, I cannot seem to find the option to order a WiFi pod from within the connect app... 

      Also is it giving you any errors when you are trying to log in, for example is it greyed out?

       

      I do not have to log in to the app...

      Thanks!

      Koen

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        3 years ago

        Thanks for coming back to us koenfucius, and I'm sorry to hear of the difficulty you've faced trying to order a second Wi-Fi pod.

        Have you attempted the removal and reinstalling of the application since your post, and has this since allowed you order a second Wi-Fi pod?

        Kindest regards,

        David_Bn