How to get a Hub 5?

[Kingcartwright]

Hi I’ve recently joined Virgin Gig1 it says I would get a hub 5, it’s even written on my Virgin Media contract. I have been sent a Hub 4. I how do I get a Hub 5 I tried to live chat with no avail. 

[jbrennand]

Hub5's are in short supply at the moment. That said... as a new 1GB customer you should have received one.

If not you can cancel the contract within 14 days and incur no costs whatsoever.

Or.... live with the Hub4 - unless you really want/need the 2.5GB port and the wifi6 of the Hub5 🙂

[RayW2]

I’ve been on 1GB since last March and yet to be even offered a hub 5!

[Tudor]

Nor have any existing Hub4 users.

[Martin_N]

Hi Kingcartwright,

Thank you for your post and welcome to the community. 

I'm sorry to hear you haven't had a hub 5. 

Have you been able to speak with the team regarding the missing hub?

^Martin

[Kingcartwright]

Sorry for going on...

I spoke to the technical team who said they ordered me one for delivery on 26/01/23 that day came and went nothing arrived. Got back in touch with the technical team who apologised and said no order had been placed. They then said there was no hub 5's in stock and assured me that the Hub 4 would give me the same speeds as hub 5. I then explained that I don't get full speeds on the hub 4 and the hub 5 would give me much greater speeds as it has wifi 6 and 2.5gbps ethernet port. I was then transferred to someone who quickly ordered me a hub 5 which came today.

Must say works like a charm and much improved wifi speeds. Even on my phone in the same place Hub 4 400bmps vs Hub 5 750mbps. 

[Paulina_Z · Accepted solution]

Hi @Kingcartwright,

Thank you for coming back to us and keeping the thread updated. Glad to hear that you've been able to speak to one of our team members and have a Hub 5 arranged to be sent out.

We do have limited stock on them at the moment, but I'm glad that you've been able to have this arranged. 🙂

If you come across any issues, please let us know, we're here to help and investigate further if needed.

Thank you. 🙂

[Robbietube]

Hi

Can I get a hub 5.  On 350meg using a hub 3 but the WiFi is very patchy  . Have run the scanner a few times .in some rooms it gets to the threshold 30meg other times in same room no signal

Thanks

[bly]

How on Earth do you get a Hub 5? I've asked on whatsapp and on the phone, I signed up on the old "get a Hub5" page, order was accepted then cancelled.

[ZZIP2017]

i tried the live help and kept being passed from department to department and being put on hold before being cut off at at 6pm, they certainly don't want to give the hub 5 easily, even though i was told i would get it during a conversation when i upgraded  in February this year so i will phone tomorrow and speak to someone and if i don't get the hub 5 i will cancel and go with Bt, since their router is wifi 6 which is the main reason i want the hub 5