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How to book an engineer?

cmdspyder
Joining in

Hello Good day. 

I just want to ask how to book an engineer to look for connection of my internet?  Its always punctuate the connection,  i would  like to check the wire going to hone box receiver from DP (drop point) and all line in entire house.  

2 REPLIES 2

jpeg1
Alessandro Volta

You can book a technician to visit by phoning customer service. If there is no fault found you will be charged £25.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Kath_F
Forum Team
Forum Team

Hi cmdspyder, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We wouldn't usually send an engineer unless we can establish a fault that needs resolving. Can you please given us more information on what issues you're experiencing and we can help further 😊

Thanks, 

Kath_F
Forum Team

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