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Geoblock on certain websites/apps

andyhayman1969
Tuning in

Hi, have started having issues were we appear to be geoblocked on some sites and apps. As an example disney+ now say we are not in a region that they support, the national lottery says we are outside of the UK.

My IP is showing as a valid UK Virgin address on the likes of whatsmyip etc. 

Using mobile data, cloudflare Warp etc to get a different address works with no issue so seems to be an issue with the virgin ip address. Disney are looking at it from their end.

Any ideas - seems that some geo look up providers have our location wrong but how and who can correct it? 

7 REPLIES 7

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @andyhayman1969,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your IP, I can see you have spoken to our team since making this post, were they able to assist you further with this issue?

Joe

Unfortunately not. Also have disney plus - one of the sites I am having issues with looking into it. No one seems to be able to answer.

Everything I have tried shows us as using a uk based address. All I can think of that our ip, which we have had for ages, has become marked as none uk by some of the geolocation services

Adduxi
Very Insightful Person
Very Insightful Person

As a test if you are inclined, stick the Hub in modem mode and attach a laptop.  Use the laptop to access your Disney + account.  Does it work this way, as modem mode will give a new IP address.?

It's not going to fix your problem, but more to test if any other VM IP's are getting the same blocks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @andyhayman1969, can you please confirm if you've been able to run the test advised above by @Adduxi?

If so, please provide us with an update and we can perhaps look at alternative methods of getting around this, if this is indeed ongoing.

Thanks,

David_Bn

andyhayman1969
Tuning in

Apologies been a while. The issue has returned and certain sites and games will not connect. As examples fortnite, national lottery, blizzard.

Running over a vpn and all are ok. On the phone I was told as trace routes show traffic leaving virgins network and going via other ISPs it is not an issue with virgin.


Thanks for coming back to us @andyhayman1969, and I'm sorry to hear that this issue has since re-emerged.

I'd be happy to take this to a private message and feedback to our Internet Security team to see if they can shed any light on this, and/or assist us in anyway

Check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn

Client62
Legend

Use the link below to see where you appear to be.
The ISP should be VM and just an IPv4 returned.

https://whatismyipaddress.com/