Geoblock on certain websites/apps

[andyhayman1969]

Hi, have started having issues were we appear to be geoblocked on some sites and apps. As an example disney+ now say we are not in a region that they support, the national lottery says we are outside of the UK.

My IP is showing as a valid UK Virgin address on the likes of whatsmyip etc. 

Using mobile data, cloudflare Warp etc to get a different address works with no issue so seems to be an issue with the virgin ip address. Disney are looking at it from their end.

Any ideas - seems that some geo look up providers have our location wrong but how and who can correct it? 

[Joseph_B]

Hey @andyhayman1969,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your IP, I can see you have spoken to our team since making this post, were they able to assist you further with this issue?

Joe

[andyhayman1969]

Unfortunately not. Also have disney plus - one of the sites I am having issues with looking into it. No one seems to be able to answer.

Everything I have tried shows us as using a uk based address. All I can think of that our ip, which we have had for ages, has become marked as none uk by some of the geolocation services

[Adduxi]

As a test if you are inclined, stick the Hub in modem mode and attach a laptop.  Use the laptop to access your Disney + account.  Does it work this way, as modem mode will give a new IP address.?

It's not going to fix your problem, but more to test if any other VM IP's are getting the same blocks.

[David_Bn]

Hi @andyhayman1969, can you please confirm if you've been able to run the test advised above by @Adduxi?

If so, please provide us with an update and we can perhaps look at alternative methods of getting around this, if this is indeed ongoing.

Thanks,

David_Bn

[andyhayman1969]

Apologies been a while. The issue has returned and certain sites and games will not connect. As examples fortnite, national lottery, blizzard.

Running over a vpn and all are ok. On the phone I was told as trace routes show traffic leaving virgins network and going via other ISPs it is not an issue with virgin.

[David_Bn]

Thanks for coming back to us @andyhayman1969, and I'm sorry to hear that this issue has since re-emerged.

I'd be happy to take this to a private message and feedback to our Internet Security team to see if they can shed any light on this, and/or assist us in anyway

Check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn

[Client62]

Use the link below to see where you appear to be.
The ISP should be VM and just an IPv4 returned.

https://whatismyipaddress.com/