Forum Discussion

Eighthours's avatar
Eighthours
Just joined
13 days ago

Can't access bills on website or mobile app

I keep getting the 'Oops! Something's gone wrong' message when I try to access my bills. I have an unexpected balance to pay, and I'm not going to blindly pay it without being able to see the bills!

Also, the chat function on the app isn't working properly today either.

This is not an acceptable level of service!

  • Beth_G's avatar
    Beth_G
    Forum Team
    12 days ago

    Hi Eighthours

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear that you're getting an error when you try to view your bills online. We are currently aware of an issue affecting the My Virgin Media service, which will be why you're currently unable to view your bills or some services online.

    We're sorry for any inconvenience this causes in the meantime.