Some worrying things in there - I will ask VM to look at it
Are you sure that ethernet connected devices are dropping out at the same time as the wifi ones ? If they are it would suggest a network/Hub issue rather than the more common wifi interference. So, can you do this...
___________________
Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
Thanks John
| 1 | 203000000 | 4.6 | 40 | 256 qam | 9 |
| 2 | 211000000 | 4.6 | 40 | 256 qam | 10 |
| 3 | 219000000 | 4.8 | 40 | 256 qam | 11 |
| 4 | 227000000 | 4.8 | 40 | 256 qam | 12 |
| 5 | 235000000 | 4.9 | 40 | 256 qam | 13 |
| 6 | 243000000 | 4.9 | 40 | 256 qam | 14 |
| 7 | 251000000 | 5 | 40 | 256 qam | 15 |
| 8 | 259000000 | 5 | 40 | 256 qam | 16 |
| 9 | 267000000 | 5 | 40 | 256 qam | 17 |
| 10 | 275000000 | 4.9 | 40 | 256 qam | 18 |
| 11 | 283000000 | 5 | 40 | 256 qam | 19 |
| 12 | 291000000 | 5 | 40 | 256 qam | 20 |
| 13 | 299000000 | 5.1 | 40 | 256 qam | 21 |
| 14 | 307000000 | 5 | 40 | 256 qam | 22 |
| 15 | 315000000 | 5 | 40 | 256 qam | 23 |
| 16 | 323000000 | 5.1 | 40 | 256 qam | 24 |
| 17 | 331000000 | 5.3 | 40 | 256 qam | 25 |
| 18 | 339000000 | 5.4 | 40 | 256 qam | 26 |
| 19 | 347000000 | 5.3 | 40 | 256 qam | 27 |
| 20 | 355000000 | 5.3 | 40 | 256 qam | 28 |
| 21 | 363000000 | 5.4 | 40 | 256 qam | 29 |
| 22 | 371000000 | 5.4 | 40 | 256 qam | 30 |
| 23 | 379000000 | 5.5 | 40 | 256 qam | 31 |
| 24 | 387000000 | 5.5 | 40 | 256 qam | 32 |
| 1 | Locked | 40.3 | 8597 | 0 |
| 2 | Locked | 40.3 | 8605 | 0 |
| 3 | Locked | 40.3 | 8694 | 5 |
| 4 | Locked | 40.3 | 8593 | 7 |
| 5 | Locked | 40.3 | 8626 | 5 |
| 6 | Locked | 40.9 | 8779 | 0 |
| 7 | Locked | 40.3 | 8708 | 0 |
| 8 | Locked | 40.3 | 8765 | 0 |
| 9 | Locked | 40.3 | 8707 | 0 |
| 10 | Locked | 40.3 | 8638 | 0 |
| 11 | Locked | 40.9 | 8659 | 0 |
| 12 | Locked | 40.3 | 8891 | 0 |
| 13 | Locked | 40.3 | 9045 | 0 |
| 14 | Locked | 40.9 | 9078 | 0 |
| 15 | Locked | 40.3 | 9077 | 1 |
| 16 | Locked | 40.9 | 8935 | 3 |
| 17 | Locked | 40.3 | 8880 | 0 |
| 18 | Locked | 40.3 | 8885 | 0 |
| 19 | Locked | 40.9 | 8975 | 0 |
| 20 | Locked | 40.3 | 9113 | 0 |
| 21 | Locked | 40.9 | 9007 | 0 |
| 22 | Locked | 40.3 | 8822 | 0 |
| 23 | Locked | 40.3 | 8704 | 0 |
| 24 | Locked | 40.3 | 7953 | 0 |
| 1 | 60300000 | 32 | 5120 | 16 qam | 1 |
| 2 | 32600000 | 32 | 5120 | 64 qam | 9 |
| 3 | 39400000 | 32 | 5120 | 64 qam | 4 |
| 4 | 53700000 | 32 | 5120 | 64 qam | 2 |
| 1 | ATDMA | 0 | 0 | 2 | 0 |
| 2 | ATDMA | 0 | 0 | 1 | 0 |
| 3 | ATDMA | 0 | 0 | 4 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
21/03/2024 19:48:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 19:47:35 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 14:14:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 13:25:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 07:22:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2024 01:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2024 11:22:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2024 13:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2024 09:53:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2024 19:53:59 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2024 10:31:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2024 00:30:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 07:07:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2024 11:55:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2024 09:33:32 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2024 20:25:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2024 17:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2024 15:16:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2024 05:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2024 20:52:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;C
M-QOS=1.1;CM-VER=3.0;
