Field Sales Survey Team - No Response

[GammaRay]

Hi all,

I'm moving to a new home shortly and I'm trying to get Virgin Media set up before I move. The area is serviced by Virgin Media, however my particular house number doesn't appear on the Postcode checker.

I completed the form for the Field Sales Survey team back in early December and received a confirmation email but have yet to receive a follow up (Despite 2 chaser emails). 

Whenever I call the customer service line I end up in a chain of "Hold and I'll transfer you" before one of the agents hangs up the call, frustratingly.. 

How can I get hold of the Field Sales Survey team? I believe my address should be serviceable and I'd like to activate an account, however it's not possible I'd like to have that confirmed too so I can choose another provider..

Thanks,

[Lee_R]

Hi @GammaRay thanks for posting and welcome to our community.

Sorry to hear you've not had a response regarding setting up our services at your new property. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R