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Faulty Hub 4 and 5 not delivered

Just joined

I have a hub 4 which keeps dropping internet every minute. I can’t access the router settings via 168 etc as shows white screen. This is a common fault and I’ve done resets. I’ve been promised a new hub 5 via the Virgin whats app chat twice now and it’s been over a week and they keep saying it’ll come 1-2 days. I haven’t received any  emails and nothing on the orders page so I think I’m being lied to. Virgin are out of contract by not providing the service and I’d like my hub 5 delivered ASAP please or I’ll leave


Super solver

I'm guessing it's refurbished. See 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Hi I did the reset loads and doesn’t work. Thanks for the links as well. Let’s hope they actually send me a new one asap 

Hi @BoeingBoy,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear of your recent connection issues. I've checked over things on our systems and I'm unable to detect any faults currently that would explain why you're experiencing this issue. Have you also performed a factory reset of your Hub to see if that helps alleviate things at all?


Zach - Forum Team
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Why not say .... VM know the Hub 4s fail in Router mode, our solution is .... ????