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Extend coax cable

BecnChris050607
Joining in

a month ago

Hi, after failing to speak to an adviser despite phoning numerous times I have now found this hopefully as an avenue to get a solution to my problem....

I need to move my hub and the cable from the wall is just too short. I need probably 10m of cable but having read that VM send out only 3m (that's IF I could get to speak to someone!?), so I need to book an appt for an Engineer to visit to undertake this for me? Can I do this here as I said I cannot get to speak with anyone.......many thanks

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

Hi BecnChris050607 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit (probably longer at the moment as it's a bank holiday weekend).

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Alex_RM
Forum Team
Forum Team
In response to newapollo

4 weeks ago

Hi BecnChris050607,

Thanks for posting and welcome to  our community 😊

As newapollo has advised, there is a £25 charge to move the equipment. So I can get a few more details from you, I've popped you over a private message.

Alex_Rm

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