Forum Discussion

Scotchbloke's avatar
Scotchbloke
Tuning in
2 years ago
Solved

Ethernet not working; WiFi OK

I was upgraded to hub 4 last week and constant issues and now I have WiFi and all my ethernet connections on the hub don't work, Box has been reset, Factory reset done still the same Now it randoml...
  • John_GS's avatar
    John_GS
    2 years ago

    Good afternoon Scotchbloke 

    Thanks for posting and welcome to the community. Please do make your own thread in the future 🙂 this is purely to ensure no work is missed and we've moved it this time for you.

    I was really sorry to read about you having issues with the router and no Ethernet ports were working.

    I have done a background check based on the Forums detail provided and can see that since the post, you've had a tech visit.

    They've noted it as replaced router and everything is now working 🙂 I do hope that is the case.

    The Connect App - has this now worked and found the new router? 

    If not, the device you're using, have you got a VPN active on it or built in via some security software on there? If not, any error messages?

    Please keep us posted if you need further assistance. 

    Best wishes.

Scotchbloke's avatar
Scotchbloke
Tuning in
2 years ago

And the Virgn media connect app can't even find the hub4 even whilst sitting looking at it on the same wifi network 

Nothing seems to work, I noticed a post regarding this over a year ago, and they said then that they were working hard to rectify this, now over a year and still the same 😒

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Good afternoon Scotchbloke 

Thanks for posting and welcome to the community. Please do make your own thread in the future 🙂 this is purely to ensure no work is missed and we've moved it this time for you.

I was really sorry to read about you having issues with the router and no Ethernet ports were working.

I have done a background check based on the Forums detail provided and can see that since the post, you've had a tech visit.

They've noted it as replaced router and everything is now working 🙂 I do hope that is the case.

The Connect App - has this now worked and found the new router? 

If not, the device you're using, have you got a VPN active on it or built in via some security software on there? If not, any error messages?

Please keep us posted if you need further assistance. 

Best wishes.

  • Scotchbloke's avatar
    Scotchbloke
    Tuning in
    2 years ago

    Thanks for the reply 

    Yes all is working now since fitting a new router, as old one had died totally 

    Yes the App is also working too

    Sorry for the late reply 

    Thanks again 👍