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Dead WiFi

GrumpyPa
On our wavelength

on ‎07-02-2024 09:51

My Router has failed so I cannot get WiFi at all. The modem is still functioning so cabled connection is OK.

Trying to contact VirginMedia is impossible. Go to the contact us page and go round in circles trying to find a way of actually making contact.

Even tried Message Us. Got this "Easy and convenient help through our messaging service, available 8am to 8pm, Monday to Saturday. Our team typically reply within 2 hours." and a QR code which is useless on a PC.

Email to the CEO seems the only way.

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎07-02-2024 10:53

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎09-02-2024 17:36

Hey GrumpyPa,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve had with your connection. I can see that you have had a technician visit, is all now okay with your services since the visit?

Kind Regards,

Steven_L

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