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Dangling Cable - New Fibre Install

Walrus1969
Tuning in

I had a new fibre install this morning inside my bungalow. The VM Installer ended up having to route the cable from the exterior and then internally via my kitchen and then into my lounge via the partition as you see in the photo. (The alternative hallway route would've meant negotiating 4 doorways etc). He left the fibre cable dangling like this and the length of the cable means I can only place my Hub 5x router next to my PlusNet Hub 3 as per photo. Clearly, it is possible to extend the length of the fibre and I did mention this to him but he didn't seem interested. The VM Installer could say this was a successful install and everything is connected and working.

I am pretty far from happy with this and, putting the aesthetics aside for a moment, this is a health and safety hazard, IMHO. Do I have much of a case to be contacting VM and demanding this dangling cable is extended and fitted more safely and securely, please?

 

20240705_110132.jpg

8 REPLIES 8

phonic2k
On our wavelength

Very poor install. I recommend filing a complaint with Virgin Media in writing and including these images of the install as evidence. 

Good luck!

Client62
Legend

I'm always puzzled as to why a customers permit the VM engineer to proceed with such an untidy installation.

Tudor
Very Insightful Person
Very Insightful Person

I totally agree. I never let any tradesman leave until I’m satisfied with the work.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Cardiffman282
Super solver

Walrus keep your 14 day cooling off period foremost in mind here. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Walrus1969
Tuning in

UPDATE

Thank you for the replies. I made a formal complaint today via the WhatsApp number and they are sending out an alternative "Technician" on Tuesday to make things right. The complaint won't be closed until I am satisfied. Unbelievably, they even debited my account for £25 for Tuesday's appointment which has since been reimbursed. Indeed, about the 14 day cooling off period.

Yes, I should've been more assertive today when the VM Installer was here and not let him leave until he did the job to a much better standard, TBH, I was not thinking straight and just wanted him out of my house at the particular time. Points taken and we all live and learn.

Tudor
Very Insightful Person
Very Insightful Person

Thinking about your photo, I expect the fibre comes in overhead and what you have was the simplest for the technician. The fibre should run down the external wall and enter the room at floor level. What you do not want is for the technician to just tack the fibre to the wall internally. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

legacy1
Alessandro Volta

guess the technician ran out of fibre 

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Hi @Walrus1969 thanks for your post here although we're sorry to hear of the concerns you've raised.

We can see from your posts above that you've been able to get this on the way to being resolved, and we do hope we can resolve things to your satisfaction.

If you do require any further assistance then please don't hesitate to let us know.

Many thanks

Tom_W