Forum Discussion

IzzyBizzy12345's avatar
IzzyBizzy12345
Joining in
30 days ago

Damaged wall socket cable

My wall socket cable is damaged and I have no wifi. 

I have tested via the instructions multiple times and know this is the issue. The cable has come apart and I can see the silver wiring protruding. 

I need a new cable asap as the current cable is dangerous and I have no internet access.

I can't find an option to buy this online (all the ones advertised are different from the one I have) or speak to a human at virgin. I'm just being sent on a Merry go round of the same irrelevant info on the website and via text. Very frustrating.

Please send an engineer and / or new cable asap. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    30 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Carley_S's avatar
    Carley_S
    Forum Team
    27 days ago

    Hi IzzyBizzy12345 

    Welcome to the Community Forums. 

    Sorry to hear of your service concerns and your damaged wall socket. We can see on the systems on our side that you've since been in touch with us and have actions in motion to get this investigated further. 

    Please let us know if you've any further questions or concerns, we can provide general help and support via Community Forums if needed.