Constant problems with ethernet connection - New Hub

[buchosmambo]

Hi All - I am still experiencing a lot of problems with 1G package.

Approx month or two ago I received new Hub5 as old one just broke down. 

Things were bit better for few weeks but then recently online gamming became again - IMPOSSIBLE!!! I noticed that I am getting quite few post errors with new hub after the restart. Does this look normal?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	5.3	37	QAM 256	1
2	419000000	5.3	38	QAM 256	2
3	427000000	5	38	QAM 256	3
4	435000000	4.2	38	QAM 256	4
5	443000000	3.4	37	QAM 256	5
6	451000000	4.1	37	QAM 256	6
7	459000000	4.9	38	QAM 256	7
8	467000000	5.3	38	QAM 256	8
9	475000000	5.4	38	QAM 256	9
10	483000000	5.5	38	QAM 256	10
11	491000000	5.7	38	QAM 256	11
12	499000000	5.8	38	QAM 256	12
13	507000000	5.7	38	QAM 256	13
14	515000000	5.6	38	QAM 256	14
15	523000000	5.8	38	QAM 256	15
16	531000000	6	38	QAM 256	16
17	539000000	6.3	38	QAM 256	17
18	547000000	6.3	38	QAM 256	18
19	555000000	6.4	38	QAM 256	19
20	563000000	6.4	38	QAM 256	20
21	571000000	6.5	38	QAM 256	21
22	579000000	6.5	38	QAM 256	22
23	587000000	6.5	38	QAM 256	23
24	595000000	6.5	38	QAM 256	24
25	603000000	6.6	38	QAM 256	25
26	611000000	6.5	38	QAM 256	26
27	619000000	6.6	38	QAM 256	27
28	627000000	6.5	38	QAM 256	28
29	635000000	6.3	38	QAM 256	29
30	643000000	6.3	38	QAM 256	30
31	651000000	6.2	38	QAM 256	31
32	659000000	6.3	38	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37	189	85
2	Locked	38	183	139
3	Locked	38	161	0
4	Locked	38	170	142
5	Locked	37	198	141
6	Locked	37	175	106
7	Locked	38	180	51
8	Locked	38	167	60
9	Locked	38	213	117
10	Locked	38	157	62
11	Locked	38	138	42
12	Locked	38	136	46
13	Locked	38	134	46
14	Locked	38	157	69
15	Locked	38	137	69
16	Locked	38	130	64
17	Locked	38	121	30
18	Locked	38	127	9
19	Locked	38	120	11
20	Locked	38	108	10
21	Locked	38	115	10
22	Locked	38	111	28
23	Locked	38	113	25
24	Locked	38	107	23
25	Locked	38	121	20
26	Locked	38	126	0
27	Locked	38	120	0
28	Locked	38	104	0
29	Locked	38	104	0
30	Locked	38	110	0
31	Locked	38	97	0
32	Locked	38	100	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

40

6.3

4070852831

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	39.5	5120	QAM 64	9
1	43100000	38.5	5120	QAM 64	10
2	36600000	38.5	5120	QAM 64	11
3	30100000	37.8	5120	QAM 64	12
4	23600000	37.5	5120	QAM 64	13

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

14

10

34.0

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

14

OFDMA

200

74000000

0

0

[jbrennand]

Start from a clean sheet - do this..

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, Do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends. Also check that the internal wiring is ok with no kinking, chaffing or dog chews etc.
Also, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then, switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64

Report back if the errors reoccur

[buchosmambo]

Van not see anything wrong with either internal or external socket to be fair. One thing that comes to mind is that external cabinet down the road with doors being always wide opened..... stats are even worst now....

3.0 Downstream channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	411000000	5.6	37	QAM 256	1
2	419000000	5.9	37	QAM 256	2
3	427000000	6	37	QAM 256	3
4	435000000	6.1	38	QAM 256	4
5	443000000	6.1	37	QAM 256	5
6	451000000	6.4	38	QAM 256	6
7	459000000	6.2	37	QAM 256	7
8	467000000	6.2	37	QAM 256	8
9	475000000	6	37	QAM 256	9
10	483000000	6	37	QAM 256	10
11	491000000	6.1	38	QAM 256	11
12	499000000	6	38	QAM 256	12
13	507000000	5.8	38	QAM 256	13
14	515000000	5.8	38	QAM 256	14
15	523000000	5.8	38	QAM 256	15
16	531000000	6	38	QAM 256	16
17	539000000	6.3	38	QAM 256	17
18	547000000	6.4	38	QAM 256	18
19	555000000	6.5	38	QAM 256	19
20	563000000	6.6	38	QAM 256	20
21	571000000	6.7	38	QAM 256	21
22	579000000	6.6	38	QAM 256	22
23	587000000	6.6	38	QAM 256	23
24	595000000	6.6	38	QAM 256	24
25	603000000	6.8	38	QAM 256	25
26	611000000	6.6	38	QAM 256	26
27	619000000	6.6	38	QAM 256	27
28	627000000	6.5	38	QAM 256	28
29	635000000	6.4	38	QAM 256	29
30	643000000	6.4	38	QAM 256	30
31	651000000	6.1	38	QAM 256	31
32	659000000	6	38	QAM 256	32

3.0 Downstream channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	37	358	85
2	Locked	37	351	139
3	Locked	37	324	3
4	Locked	38	347	168
5	Locked	37	379	192
6	Locked	38	407	246
7	Locked	37	363	88
8	Locked	37	402	232
9	Locked	37	525	293
10	Locked	37	434	257
11	Locked	38	446	457
12	Locked	38	367	263
13	Locked	38	424	361
14	Locked	38	427	199
15	Locked	38	409	177
16	Locked	38	404	156
17	Locked	38	385	184
18	Locked	38	405	205
19	Locked	38	473	187
20	Locked	38	576	213
21	Locked	38	1128	432
22	Locked	38	1110	710
23	Locked	38	1014	702
24	Locked	38	1083	679
25	Locked	38	1376	800
26	Locked	38	2060	1645
27	Locked	38	2597	2350
28	Locked	38	2639	2906
29	Locked	38	2457	2832
30	Locked	38	2229	2558
31	Locked	38	2070	2030
32	Locked	38	1557	1131

3.1 Downstream channels

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	94	4K	1840	QAM 4096	1108

3.1 Downstream channels

Channel ID	Locked Status	RxMER Data (dB)	PLC Power (dBmV)	Corrected errors (Active Profile)	Uncorrectable errors (Active Profile)
159	Locked	41	7.2	3507960128	738

[David_Bn]

Thanks for reaching out to us @buchosmambo, and welcome back to our Community Forums!

Sorry to hear of the issues experienced with the connection.

I've been able to run through a flow and found no issues with the services currently present.

Have you been experiencing connection issues over the course of the weekend?

Is there currently a broadband quality monitor running on your connection at all?

Thanks,

David_Bn