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Charged £25 fee for appointment

Tuning in


I hope someone can solve this as I’ve seen the same problem being posted many times. 

I’ve been charged £25 for an appointment call out fee but I was never told I would be charged this. I didn’t miss the appointment either. Or ask for one.


Thank you,


Super solver

Seems a bit rum if it's for this 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Haha yes it was, had to talk to a second agent who ordered the Wi-Fi pods so that’s sorted. 

Hi @Jaguare240 

Thanks for posting and welcome back to the community.

Sorry to hear of the charge dispute. I'll send you a PM now.

Best wishes.

Forum Team

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