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Cant order booster

Kellybird82
Joining in

Been a 1gb oomph customer for years, unfortunately after running a scan on the virgin media connect app it shows I'm less than 10mb speed in 2 areas of the house. I'm unable to order boosters on the app and it has since stopped working and won't connect to my hub. Can someone contact me and help me order boosters for my 2 areas of the house that I'm suffering with low signal/speed.

 

Thanks

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

Try this...

First call 0800 064 3850and request one.  Then you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Ashleigh_C
Forum Team
Forum Team

Hi there @Kellybird82 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have struggled to order the WiFi Pod's and thank you again for posting. Can I just confirm, have you tried these following steps via the Connect App: 

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option

Kellybird82
Joining in

I've done everything ran 2 x scans and it shown up red and less than 10mb. Now it won't let me log back on as it can't find my hub4. So I can't order them 

Thank you for that information. We can certainly look into helping with ordering a WiFi pod. 

I will private message you now to confirm your details. 

^Martin