Can virgin help with relocating my router into a different room

[n_glover]

Hey all,

I am wondering if it is possible to move my router into a different room in my house to get a better signal everywhere in the house and to also get ethernet into my son's gaming room so he can play with no packet loss. Is this something virgin can help with? I would want to relocate it from my living room into one of the bedrooms. A simple solution would be to run ethernet outside the house but I've got some quotes for it and it seems to expensive so maybe through virgin it might be easier?

[Beth_G]

Hi Zoe6389,

Thanks for your post, sorry for the delay getting back to you.

Are you currently having issues with the connection or have things improved since?

Let us know if we can assist at all 😊

[zoe6389]

Hi 

it’s still not as good as it was when he could use a Ethernet cable 

[jem101]

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@zoe6389 wrote:

Hi 

it’s still not as good as it was when he could use a Ethernet cable 

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Zoe.

Yes VM can move the hub to a better location, ie, your son's bedroom at a cost of £25 and hence allow him to connect via a cable, which is always, always a better experience than using WiFi. The thing to consider though is this, if the Hub were to be moved, it would (probably) mean a worse WiFi performance in the room it is currently in? How much is completely impossible to say, unfortunately, until it happens, might this be a problem?

So that's one alternative, another is to simply purchase (Amazon?) a long enough ethernet cable, and run it between the hub's current location and your son's room. Yes, I know, it'll look as ugly as sin, trailed through your house, thorough doorways etc, so it might not be realistic.

Your call really.

John

[Daniel_Et]

Hi @zoe6389 👋 Thank you for your post 😀

Taking into account the excellent advice provided by @jem101 - thank you for that - have you had any more thoughts on how you would like to move forward with this?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel