Can I cancel my contract free of charge if they can’t fix my issue

[kiponvi1]

Long story short I made a post before about my broadband issues and how it keeps cutting out. It’s now gotten wayyy worse to the point I’m having to use the other wifi. I’m hoping today’s engineer visit will be the last but this will be I think their 10th attempt to try and resolve the issue so if they still can’t fix it after all this time can I leave my contract free of charge? I don’t think it’s fair to have to pay for a service which hardly works and keeps cutting out with no repair working either

[jbrennand]

There is no other post with your user name. Can you post a link to it... so we can see what the issue is.

[vmrunreliable]

Yes, you can leave penalty free. 

[HavencroftKev]

Yes you should be able to leave penalty free, but there would be certain steps and hoops to jump through before this can happen.