Broadband

[Hannah06]

We set up virgin last week to take effect from tomorrow to then get a message from VM saying there is an account active 🤨 contacted landlord to contact previous tenant but they havnt cancelled. I need this set up for my mother and very important for medical reasons.

Called VM to be fobbed off and told she can't have it till the old tenant cancels and to go else where if I need to get her online. Both gutted and disappointed. 

[VM-Jon]

Hi Hannah06

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon