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Broadband drops out regularly

aspeed950
Tuning in

My broadband is dropping out regularly.  

There was some work on the network in the last few weeks, and the problems arose then.

I can reset the Wi-Fi in a few minutes, but this only provides a temporary fix.

When the system comes back up, Wi-Fi resumes, but the Virgin Box (Humax EOS1008R - V001) then shows an error code for connection to the Internet (CS9994, I think) and explains that not all features will work without this connection. This is undoubtedly true for apps like Netflix.  Ironically, the Smart TV will pick up the Wi-Fi signal fine and show Netflix.

I have copied some router data pages but fallen foul of the maximum character limit.  So only 

I hope that some kind person can interpret them

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.740256 qam25
2203000000-0.540256 qam9
3211000000-0.540256 qam10
4219000000-0.540256 qam11
5227000000-0.540256 qam12
6235000000-0.540256 qam13
7243000000-0.740256 qam14
8251000000-0.740256 qam15
9259000000-0.740256 qam16
10267000000-0.540256 qam17
11275000000-0.540256 qam18
12283000000-0.740256 qam19
13291000000-0.740256 qam20
14299000000-0.740256 qam21
15307000000-0.740256 qam22
16315000000-0.740256 qam23
17323000000-0.740256 qam24
18339000000-0.540256 qam26
19347000000-0.940256 qam27
20355000000-140256 qam28
21363000000-1.240256 qam29
22371000000-140256 qam30
23379000000-1.440256 qam31
24387000000-1.540256 qam32



Network Log

Time Priority Description

13/02/2024 10:43:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2024 10:41:42Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 14:19:47noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2024 01:54:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2024 12:54:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2024 22:03:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2024 00:54:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2024 17:26:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2024 12:54:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2024 09:23:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2024 00:54:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2024 19:19:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2024 05:20:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 18:59:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Any help from the good people on this board would be heartily welcomed.

 

Alan Speed

21 REPLIES 21

Thanks John,

 

That's a practical solution.  I will go for the Mesh option.  I hope that the set up is not too daunting.

A brief update.  Broadband dropped again this afternoon.  The quality Monitor showed a red spike at 3pm reaching the top of the graph.  I've reset it and its working again, but its an embuggerment.

This is it.

 

 

 

 

e75f568ba5f5a2bb8cc959ffeb7027be927e834b.png

 

Hi @aspeed950 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with the internet in your home, so that we can assist with you and look into this matter further we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina