Broadband drops out regularly

aspeed950
Tuning in
2 years ago
Thanks for replying John. I see you replied yesterday and I cannot figure out how I missed it till now. I did look yesterday.
The ethernet cable I have connects to my desktop Mac. When the Broadband drops I lose connection to the internet on my desktop as well as Wi-Fi connected iPads and TV. Virgin Engineers fitted a cable to link to the back of my new 360 box, but this has never worked. So it does not seem to be a Wi-Fi issue in the first instance anyway, it must be Network or Hub related. It is a Hub 3.0 model.
I cannot be very precise about the colour of the Hub light when the connection fails. It is usually off-white, as it is now. I will make a point of looking the next time it goes down. I recall it going green and flashing during start-up and also the Wi-Fi symbol and green arrows symbol lighting up green, but these shut down when the white light appears. I will try to find the link for the data pages and reply asap.
- aspeed950
  Tuning in
  2 years ago
  John can you send me the link please? Thanks

aspeed950

Tuning in

2 years ago

John could you send the internet link please. Thanks

jbrennand

Very Insightful Person

2 years ago

Not sure what "link" you mean ? This should work.....

_________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT just click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

aspeed950

Tuning in

2 years ago

Hi John,

Sorry for multiple posts last night, but the first went to the other replier and I was struggling to get it right.

Here's the Downstream pages. Others to follow

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-0.7	40	256 qam	25
2	203000000	-0.5	40	256 qam	9
3	211000000	-0.5	40	256 qam	10
4	219000000	-0.5	40	256 qam	11
5	227000000	-0.5	40	256 qam	12
6	235000000	-0.5	40	256 qam	13
7	243000000	-0.7	40	256 qam	14
8	251000000	-0.7	40	256 qam	15
9	259000000	-0.7	40	256 qam	16
10	267000000	-0.5	40	256 qam	17
11	275000000	-0.5	40	256 qam	18
12	283000000	-0.7	40	256 qam	19
13	291000000	-0.9	40	256 qam	20
14	299000000	-0.7	40	256 qam	21
15	307000000	-0.9	40	256 qam	22
16	315000000	-0.7	40	256 qam	23
17	323000000	-0.9	40	256 qam	24
18	339000000	-0.7	40	256 qam	26
19	347000000	-1	40	256 qam	27
20	355000000	-1.2	40	256 qam	28
21	363000000	-1.2	40	256 qam	29
22	371000000	-1.2	40	256 qam	30
23	379000000	-1.5	40	256 qam	31
24	387000000	-1.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	72
2	Locked	40.3	60
3	Locked	40.3	58
4	Locked	40.9	66
5	Locked	40.9	60
6	Locked	40.9	63
7	Locked	40.3	66
8	Locked	40.3	81
9	Locked	40.9	58
10	Locked	40.9	50
11	Locked	40.9	45
12	Locked	40.9	54
13	Locked	40.3	72
14	Locked	40.3	67
15	Locked	40.9	78
16	Locked	40.3	75
17	Locked	40.9	76
18	Locked	40.9	59
19	Locked	40.9	59
20	Locked	40.9	59
21	Locked	40.3	53
22	Locked	40.3	40
23	Locked	40.9	43
24	Locked	40.9	61

aspeed950

Tuning in

2 years ago

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-0.7	40	256 qam	25
2	203000000	-0.5	40	256 qam	9
3	211000000	-0.5	40	256 qam	10
4	219000000	-0.5	40	256 qam	11
5	227000000	-0.5	40	256 qam	12
6	235000000	-0.5	40	256 qam	13
7	243000000	-0.7	40	256 qam	14
8	251000000	-0.7	40	256 qam	15
9	259000000	-0.7	40	256 qam	16
10	267000000	-0.5	40	256 qam	17
11	275000000	-0.5	40	256 qam	18
12	283000000	-0.7	40	256 qam	19
13	291000000	-0.9	40	256 qam	20
14	299000000	-0.7	40	256 qam	21
15	307000000	-0.9	40	256 qam	22
16	315000000	-0.7	40	256 qam	23
17	323000000	-0.9	40	256 qam	24
18	339000000	-0.7	40	256 qam	26
19	347000000	-1	40	256 qam	27
20	355000000	-1.2	40	256 qam	28
21	363000000	-1.2	40	256 qam	29
22	371000000	-1.2	40	256 qam	30
23	379000000	-1.5	40	256 qam	31
24	387000000	-1.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	72
2	Locked	40.3	60
3	Locked	40.3	58
4	Locked	40.9	66
5	Locked	40.9	60
6	Locked	40.9	63
7	Locked	40.3	66
8	Locked	40.3	81
9	Locked	40.9	58
10	Locked	40.9	50
11	Locked	40.9	45
12	Locked	40.9	54
13	Locked	40.3	72
14	Locked	40.3	67
15	Locked	40.9	78
16	Locked	40.3	75
17	Locked	40.9	76
18	Locked	40.9	59
19	Locked	40.9	59
20	Locked	40.9	59
21	Locked	40.3	53
22	Locked	40.3	40
23	Locked	40.9	43
24	Locked	40.9	61

aspeed950
Tuning in
2 years ago
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36599973 40.3 5120 64 qam 9
2 30100000 39.8 5120 64 qam 10
3 49600010 41.3 5120 64 qam 7
4 43100000 40.5 5120 64 qam 8
5 23599932 39.5 5120 64 qam 11

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 1 0

Forum Discussion

Downstream bonded channels

Downstream bonded channels

Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

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1	36599973	40.3	5120	64 qam	9
2	30100000	39.8	5120	64 qam	10
3	49600010	41.3	5120	64 qam	7
4	43100000	40.5	5120	64 qam	8
5	23599932	39.5	5120	64 qam	11

1	ATDMA	2
2	ATDMA	0
3	ATDMA	1
4	ATDMA	0
5	ATDMA	1